1. Pick and read the terms of
the package you like. 2. Check availability with us BEFORE you
purchase. 3. Purchase and pay for your package if
your dates are available. 4. Follow the link in your purchase
confirmation email from eBay to fill out our internet based reservation
form immediately after your purchase. Allow up to three (3) full
business days to have your request processed and confirmed. We will
contact you if additional information may be needed before we can
confirm your reservations. 5. We will email
your confirmation to you.
Payments:
We accept payment via PayPal or you can call our office at (423)245-8200 and pay by MasterCard, Visa, or
Discover. If you pay via PayPal, we require you to place a credit card
on file for your vacation. No Checks or
Money Orders.
Availability:
Please be flexible and have an alternate arrival date available. Dates
can sell out before we are notified, especially during holiday and peak
travel times. Dates are confirmed by an email confirmation
letter with a confirmation number. To try to ensure your availability,
submit your online reservation form as soon as possible after you
purchase your package. Holidays fill up quickly.
CHANGES/CANCELLATIONS:
Reschedules and cancellations must be requested by
emailing reservations@carsontravel.net with your your name and
confirmation number (if applicable) before being completed.
QUESTIONS?
Call (423)245-8200
Mon-Fri 9:30a-5p EST
Email askus@carsontravel.net Anytime
Policies
Payment
Payments
are accepted by using Paypal or by major credit card (Visa, Mastercard,
Discover, or American Express) by phone at (423) 245-8200. Sorry, no
checks or money orders. This Travel Package auction must be paid for within
3 days after auction close and must be used within the dates
specified on the auction offering. Reservations cannot be made until
you have completed payment of your package.
Reservations
To
ensure accuracy, reservations are taken via our online reservation form
at www.carsontravel-ebay.com. We will also send you a
Certificate of Travel and reservation instructions containing our fast
reservations and/or payment information via e-mail so be SURE your
address is correct so we can contact you! You are responsible for room
taxes which are approximately $10 ~ $13 per night (not per
person) and all items of a personal nature. All vacation
packages require a major credit (or a debit card) be on file with our
office. Some of our partner resortsdo not allow debit cards at the time
of check-in.
Refund Policy
A
full refund is provided in the event you provide us with two
different
check-in dates and we cannot secure a confirmation for either
date.
Otherwise, we will gladly hold your package open for one year from the
date of purchase or allow you to utilize the money paid towards another
qualifying vacation package. If you are provided a refund outside of
this policy, you will be responsible for paying any listing fees
associated with your purchase (up to $30).
Reschedule/Cancellation
Policy
Reschedules
or Cancellations must be submitted in via email to
reservations@carsontravel.net in accordance to the terms listed
on the package you purchased. As
long as you abide by the terms of the cancellation policy, you will be
allowed to reschedule. Should you violate these terms, you will forfeit
your purchase and all monies paid and will be subject
to additional charges.
Locations
Notice Terms
Silver Lake Resort
Orlando FL
15 Day
Minimum
Jan-Apr, Jun-Jul, and all major holiday periods
3 Business Days
May, Aug-Jan and non holiday periods
Eagles Ridge Cabins
Pigeon Forge, TN
7 Business Days
All other lodging in
Pigeon Forge, Branson, Myrtle Beach, Sedona
Reservations:
Reservation requests may be made immediately after purchase via our
online reservation form. Reservation information is contained in your
Certificate of Travel or for information on making a reservation please
contact us. Once your reservation request has been submitted, we will
process your request with our resort. Please allow 3
full business days for the processing of your submitted
reservation request form. All confirmations are sent via email address
to the email address you listed on your reservation request form. Please
note: reservations are not confirmed until you have received your
confirmation letter by email.
Tours:
We do not schedule tour times or set the qualifications for the
promotions. The tours are normally conducted the morning after arrival
and you are committed to 90 or 120 minutes. We cannot change the terms
and conditions of the vacation package offer. Couples must have photo
IDs with matching addresses, be traveling together and attend
the property tour together.
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