Vann's Shipping Information and Policies
Vann's offers free ground shipping on most items over $49. (Free shipping only applies to the lower 48 states)
Shipping companies will be closed to observe Labor Day Monday, September 6. Orders will not ship or be delivered until Tuesday, September 7
Where can Vann's ship to?
Vann's ships to physical addresses in the 50 U.S. States. Vann's can not ship to P.O. Boxes, APO/FPO addresses, U.S. territories outside the 50 States, freight forwarders, or any overseas address. Additionally, Vann's will not ship to hotels, motels, or other places of temporary occupation.
When is the order processed?
Most ground orders, placed Monday through Friday before 1:00 pm Mountain are typically processed through shipping the same day they are received. Overweight or oversize orders must be placed before 10:00 am for same-day shipping. Orders placed after 1:00 pm or over a weekend ship the next business day. You will receive an email or phone call if questions come up about your order. This can cause delays in processing. You have 48 hours to respond before an order is canceled.
How long will shipping take?
Shipping takes between one and seven business days, depending on the shipping method and the final destination. Expected delivery times are quoted from the time the item leaves our facility until it reaches your destination, not from when the order is placed and are only an estimation and not a guarantee. Estimated arrival dates falling on a holiday roll forward to the next business day.
What's a business day?
A business day is a Monday, Tuesday, Wednesday, Thursday, or Friday not including major holidays that fall on those weekdays. When calculating shipping transit times or making an estimation regarding the arrival of your order, remember to only count Business Days. For example, if a package is shipped via 2-Day Air from Vann's and the carrier picks it up on a Thursday, the first Business Day in transit would fall on Friday and the second Business Day would fall on Monday. If you have any questions about our Estimated Arrival dates, Business Days, or any other shipping related questions, please contact Vann's toll-free at 1-800-769-5668.
Get it faster
Vann's also offers overnight, two-day and three-day shipping options for an additional fee that varies by product and destination. Just check the options in the shopping cart if you're interested in getting your package faster than normal. Shipping carriers do not guarantee Next-Day, Second-Day, and Three-Day shipping services during the busy holiday periods.
Due to the size and/or the weight of some products, they must be sent by Common Carrier Freight. These products exceed the standards of a shipping company such as Fed Ex or UPS. A Common Carrier Freight company is equipped to handle shipments that exceed the weight and/or size limitations that companies such as Fed Ex & UPS have. They have multiple choices on delivery vehicles, equipment such as trucks with Lift-gates, Stair crawlers and more. Also, if your shipment requires a delivery team of more than one person you can be assured that a Common Carrier Freight company can meet these needs.
Our normal Common Carrier Freight delivery is a "curbside" service. Which means that the item is simply dropped off at your home and will require your signature. FOR TELEVISIONS ONLY: We can offer upgrades in Common Carrier Freight including delivery into your home, unpacking and carton removal. There is an additional charge for these services so please call us toll free at 1-800-769-5668 and we can supply custom pricing to you for these additional charges.
Please note, overweight or oversized items may not be available for shipment outside the 48 contiguous States. Please contact a Vanns Customer Service Representative at 1-800-769-5668 to verify availability in your area if you are wanting to ship to Hawaii or Alaska.
Freight TV Shipping Policy:
Please read this entire section to understand our freight/LTL TV shipping policy and delivery process. Freight/LTL shipping applies to all plasma panels and LCD/LED panels over 47" in size.
Our free shipping arrangement is for curbside delivery only. This means that the customer is responsible for getting the television from the curb into his or her residence. If your delivery driver offers to take the television into your home or building, the shipping company may charge you for that service.
After your order is processed at Vann's, and the shipment is on its way, the shipping company will contact you to set up a delivery time. You must be present to sign for your television when it arrives. When you do receive your TV, please check the box and the TV carefully for any obvious signs of damage. If the television is damaged, refuse the shipment and call Vanns at 1-800-769-5668. Also, please write on the delivery receipt the reason for refusal.
If only the box appears to be damaged, please remember that we guarantee the condition of the item, not the box. If you accept delivery please note any damage on the delivery receipt. If you refuse the shipment and there is nothing wrong with the television, you will be charged the return shipping costs. If you accept delivery, open your box, and allow the television to warm to room temperature before you plug it into a power source (usually 4 hours). After you have plugged the TV in, make sure everying is in good working order. Any claims for concealed damage (not seen before accepting delivery) must be made with Vann's within 48 hours of receipt.
You may choose to pick up your television at the shipping company's terminal. If you do, however, please be aware that once you accept the shipment and take it away from the terminal, any damage found after you take the package is the responsibility of the customer. Please look the television over carefully before signing for and accepting the merchandise.
If for any reason you elect to to return the television, you must do so within 15 days. It must be returned in the original box with the original packing material and with all the accessories. After 15 days, the purchase may only be returned in the original box and under certain terms and conditions.