7 days money back. After that, exchange or store credit only. Returns require RMA. Call (800) 323-2690. We are the largest vendor of IOVC with 5 other cameras to choose. We are the standard for all the categories of cameras available by other vendors. No reason to shop anywhere else as one of our camera for sure will serve your needs. Just repack in the original box (be sure to save) with all manuals and accessories. 20 years in business!