We Wrap Carefully So Your Treasure Reaches You Safely
Top 10 reasons our packages make it to you safely:
10. We have over 9 years of experience shipping glass and china all over the world.
9. We have shipped over 3000 packages of glass without breakage! Since 1999 we have had three packages with broken glass or china.
8. We protect each piece with bubble wrap.
7. We put cardboard or bubblewrap between each plate or cup or stem.
6. Once we have each piece carefully wrapped we put corrugated cardboard around the pieces. We buy this in large rolls and it acts as a second box.
5. We use plenty of foam peanuts or shred around each piece.
4. We use boxes large enough to hold the glass. We don't skimp!
3. We copy your name and address into the mailing label and tape it securely to the box. We use priority mail with insurance purchased from Shipsurance or UPS with full insurance and we stamp each box Fragile.
2. Does this mean we will never have a broken piece? Unfortunately we cannot guarantee that! What we can guarantee is that if you hold the broken pieces and packaging material and help us with the insurance claim we will make sure you get your full money back. You have to agree, with 3 damage claims in over 3000 packages, your odds are good!
1. We take care with our packing because we know how important this is to you!
Shirlett had this to say: "The glasses arrived yesterday, a day later than the UPS e-mail had said, and my heart sank when I saw the box with one top-end smashed in. Looking closer I could see the box had been re-taped heavily and moisture was trapped under the clear tape covering the entire top and sides. It did not rain in our neighborhood yesterday so I took some pictures of the box before I began opening it. The top-end of the box was so soaked even the packing paper inside was wet, as were your business cards making them illegible from the bleeding ink.
However, due to the excellent packing around each goblet all nine are unharmed and beautiful!!" | 
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