Ebay's feedback system is a great tool to let bidders and sellers know about the integrity of those with whom they deal. It helps expose dishonest operators and extremely unreasonable buyers.
Unfortunately, some ebayers use negative feedback to express disappointment over the condition of an item instead of contacting the seller for a refund or replacement. We don't believe that this constitutes proper use of the feedback system. In this case, we will reply with the same on the basis that the customer is misusing feedback for what is a simple customer service issue.
If you buy a vacuum cleaner from Sears and it doesn't work right, you wouldn't take out an ad trashing Sears' reputation, or call the Better Business Bureau, right? No, you would contact their customer service department to make things right.
We will be glad to help you if you are unhappy with any item you buy from us and there are several ways to remedy any situation. These include full refund, partial refund, replacement, or credit.
The very nature of buying and selling records and other collectibles online means that sometimes (hopefully rarely) mistakes are made in grading or items don't sound like they look. Please contact us first before leaving negative feedback to see what we can do to make you happy.
We are full-time sellers on ebay and have many years experience. It is not logical to assume we won't take care of you or that we'll rip you off for $8. Like all serious sellers, we need to protect our feedback rating. We do this by operating honestly with the best intentions and expect our customers to be reasonable too. Please get to know our policies by reading the pages on shipping, grading, and returns.
Regarding positive feedback in a typical transaction, we use ebay's automated system for sellers in the Selling Manager Pro software. As high volume sellers, it saves us a great deal of time, while ensuring that everyone who leaves us positive feedback gets the same. We understand that some people like to get their feedback first after paying, but it is simply a lot more work for us to do things that way. Plus, our experience with a buyer doesn't end with receiving payment. A transaction isn't over until you've received the item and are satisfied.
Thanks for your business!
) 
