We know how frustrating it can be trying to communicate over email, so we have made ourselves available via phone, too. 

Customer Service by Phone: (888) 636-6843
Customer Service by Email: help@whiteelephantmedia.com

We are here between 9am and 5pm CST, Monday through Friday, except holidays.  We answer emails, too!  We strive to clean out our email box each day and return all voicemail messages within a day.  Sometimes we can get backed up, but we try answer all questions as fast as possible. Buy with confidence and please don't hesitate to contact us with questions or concerns.

 

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OUR POLICY:
If you receive a defective product, contact us. We will send out a replacement copy at no cost to you. Lost, stolen, or damaged orders will be replaced at no cost, if you purchased shipping insurance. Without shipping insurance, we do not take responsibility for the item, once it is shipped. Most importantly, please give us a chance to rectify mistakes before leaving negative feedback. We promise to make good on any reasonable situation in which you are not satisfied.

Thank you.

White Elephant Media, Inc.
222 W Ontario St.
Suite 520
Chicago, IL 60610