 | | Frequently Asked Questions | | | Q:Do you ship Internationally? | | | A:WE DO NOT SHIP SEA LIFE. We can no longer sell sea life internationally due to new regulations. See country listed below:
We can SHIP anything but sea life TO: Australia, Canada, Germany, Hong Kong, Japan, Singapore, South Korea, Switzerland, Tahiti, Thailand and UK. Puerto Rico and Guam are domestic so they are included. | | Q:When can we expect our order to arrive? | | | A:Orders generally ship within 24-48 hours (excluding Holidays and weekends). Delivery time depends on the delivery method you have chosen. | | Q:Is my order trackable? | | | A:Yes it is. The tracking details were emailed to your account when the label was created. You can also access the tracking information from your ebay summary page by clicking on the order details link. Plus you should have received a shipping email when your order shipped. | | Q:Do you ship to..... | | | A:WE DO NOT SHIP SEA LIFE OUT OF THE U.S. | | Q:Countries we do NOT ship to: | | | A:Argentina, Austria, Belgium, Brazil, Bulgaria, Cyprus, Denmark, Dubai-UAE, France, Greece, Hungary (Europe), Ireland, Italy, Latvia, Malta, Mauritius, Mexico, Netherlands, New Zealand, Netherlands, Norway, Portugal, Spain, Sweden, Taiwan and Turkey. | | Q:Can I save when combining items onto one invoice for payment and shipment? | | | A:Yes, we ask that when buying multiple items to please request an invoice prior to payment so there is only one payment. Your items can only ship together if paid together. | | Q:Do you combine shipping? | | | A:Yes we do combine shipping. Please request an invoice when you have finished buying multiple items so we can combine your items for one payment and one shipment. We send out invoices every afternoon. Thank you in advance for your patience. | | Q:How do I get rid of the smell. | | | A:These are real dried sea life, so they may have an odor. Depending on what you have bought and what you are using them for, we have had customers spray them with a fragrance eliminator such as febreze, use a fragrance oil on them, spray them with clear coat, paint them or just air them out. Again, this would depend on how much time you have. |
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