PAYMENT AND SHIPPING INFORMATION:
Buyers once you have clicked the buy it now button on our item or items have 7 days or less to pay for the order. under our and eBay policy you are bound to pay for all items that are purchased under your account and we will not make any exceptions to this rule. Our policies are in place to protect us from fraud and excuses from buyers. Buyers with a ebay score of 0-5 or no transactions on your ebay account in over 6 months have 4 days or less to pay for the item or items or a unpaid item dispute will be opened for your order for not being paid in the time we request.
we do ship to apo and fpo at the buyers risk only!
ALL BUYERS ASSUME FULL RESPONSIBLITY FOR DAMAGED PRODUCTS ONCE WE HAVE PLACED THE PACKAGE IN THE HANDS OF THE CARRIER.
Buyers that do not receive there package by the estimated time that EBAY provides please note that this is an estimate only provided by ebay and not us as the seller and it is not a gaurantee for delivery time.
If you feel the package is lost we suggest you email us to open a trace for you or go onto the usps site and do it yourself.
apo & fpo buyers you may be required to pay custom fees upon receipt of your order. Any package that is returned undeliverable or unacceptable per the customs in your area or country we are shipping to will be issued a refund minus any fees incured by us and shipping charges we paid once the package is returned also minus any damages caused in the return shipping when undeliverable. per our return policy. please note any confiscated pacakages will not be issued any refunds it is your job prior to buying to make sure that these sealife products are allowable by the country you are in.
BUYERS BUYING SANDDOLLARS OR URCHINS OR ANYTHING FRAGILE, WE STRONGLY ADVISE YOU CHOOSE TO SHIP THESE ITEMS WITH UPS OR PRIORITY MAIL. AGAIN WE PACK EVERY ORDER WITH GREAT CARE AND ALWAYS ADD EXTRA TO BULK LOTS OF FRAGILE ITEMS AND ONLY PROFESSIONAL PACKING MATERIALS USED TO PACK EVERY ORDER WE SHIP.
We accept PayPal, e-check, and credit cards offline just call us at 386-758-1304 do not email us your credit card info this method is not secure or safe. so you must call us to pay offline from the ebay site. (MasterCard, Visa, and Discover only). Items paid with e-check (PayPal) must wait for check to clear before your item is shipped. We ask that payment be received within 7 days for all items.
Buyers that claim shortages or damage on products like shells on orders will be issued a refund for the shortage once we determine an order was sent missing items or damage we have missed you will be asked to send us a picture of what you claim to be damaged.
We do not consider rough openings or scratches on shells sold in bulk or hermit crab lots to be a broken shell, Please note hermit crabs do not have a grinder to smooth the openings or scratches and use the shells with or with out these natural defects.
Free shipping items prices do not include insurance unless the Free shipping method is priority mail.
All Buyers claiming damage that do not ship choose to ship the order by priority mail or ups will be required to mail the damaged items back to receive a refund for damage.
USPS PRIORITY MAIL NOW INCLUDES UPTO $50.00 IN DAMAGE COVERAGE. IF YOU PAID PRIORITY SHIPPING AND YOU HAVE DAMAGE TO YOUR ITEM YOU MUST CONTACT US WITHIN 24 HOURS OF DELIVERY TO FILE A DAMAGE CLAIM OR YOU CAN GO ON TO THE USPS SITE AND FILE A DAMAGE CLAIM.
WE DO NOT SHIP FREE REPLACEMENTS BASED ON YOUR OPINION OR FOR DAMAGE DONE IN SHIPPING. WE ARE SELLING REAL DRIED SEALIFE ITEMS COMPLETE WITH BLEMISHES AND DEFECTS. BEAUTY IS IN THE EYE OF THE BEHOLDER.
BUYERS WITH A ZERO EBAY SCORE ARE ASKED TO PAY IN 24 HOURS OR LESS.
Item disputes will be opened on day 4 of any unpaid item purchased from a buyer with a zero score or a unresponsive buyer.
Buyers with a score higher then 0 will be given 7 days to pay and item disputes may be opened for being unpaid after day 7.
We only charge the for the actual package weight and a small handling fee between .50 and $1.00 per item depending on the item to cover the costs of the shipping materials and labor to pack the items.
We only ship to the address that you enter when you make the paypal payment.so if you want the item shipped to a freind or relative you must enter that info when you pay in the payment,please do not email us after you pay to change the shipping info on the order we only ship to where the payment states.
There are no exceptions to this policy.
The policy on Packages returned undeliverable.
The buyer will be contacted when a package returns to us undeliverable and given the option to pay the reshipping charges to get the item reshipped out or the buyer will be given a refund minus a 25% restocking fee and minus any shipping charges we paid to ship the order from the refund.This is why we do not alter the shipping address entered by buyers for any reason. we are very firm on this policy. so what you enter in the payment is where we ship the package. orders returned by ups will also be charged a return delivery fee that ups charges us to return the package when undeliverable or not picked up by the buyer at the buyers request to pick up the package.
We ship M-F or either the same or next business day after receiving your payment.
If you are buying items with the first class shipping option that method is only good for that item in most cases! combined shipping is based on parcel post, priority MAIL or ups ground only. The ebay calculator is just adding all the costs together for first class it is not possible 99% of the time that multiple items can not ship first class due to the 13 ounce weight limit,
we have no control over the ebay calculator and this is why we ask that you request a combined item invoice before paying on multiple items. if you want the first class rate we suggest shipping the item first class individually.
ALL ORDERS ARE DOUBLE CHECKED AND PACKAGED AS THEY ARE PAID. (SEE OUR About Us PAGE). All items are as is and sales are final.ALL BREAKAGE CLAIMS MUST BE MAILED BACK TO US AT THE BUYERS EXPENSE SHIPPED WITH THE US POSTAL SERVICE.
There will be no exceptions so don't leave negative feedback for breakage.
WE PACK EVERY ITEM VERY WELL AND ARE NOT RESPONSIBLE ONCE IN THE HANDS OF THE SHIPPER.
If we printed your shipping label then the carrier has received your package.
PLEASE NOTE: IF YOU CHOOSE PARCEL POST OR FIRST CLASS SHIPPING YOU SHOULD EXPECT SLOW DELIVERY IN SOME CASES UPTO 30 DAYS DEPENDING ON YOUR DELIVERY AREA. THESE ARE THE POST OFFICES SLOWEST SERVICES. WE CAN NOT CONTROL TIMES OF DELIVERY ONCE IN THEIR HANDS.
Any claims for damaged products are the buyers responsibility. We do not give refunds or replace for free lost or damaged products. We package everything to ensure that it arrives to you safely. If You want a refund for damage the product must be returned and any refund will be minus what we paid to ship the item.
INTERNATIONAL BUYERS: We only ship International USPS Express or USPS International Priority. You are responsible for any customs fees and taxes that may be imposed by your country.
packages returned undeliverable from UPS.
You the Buyer will also have to pay the return shipping charge for the package to be returned to us and the shipping charges to have the package resent back out to you or have that charge deducted from any refund issued.We are charged a return delivery fee for returned packages by UPS, so be sure to get your package before they return it to us! we can not afford to pay for the return shipping on your package!