Wagner's Southern Store

Welcome to Wagners Southern Store and thank you for shopping with us!!

OUR RETURN POLICY BELOW IS VERY SIMPLE!

 We are not selling products that can fail or go bad like electronics. we are selling Real dead dried natural and sometimes very stinky dried sealife and quality shells and more on our ebay site.

WE DO NOT DO RETURNS FOR SMELL.THERE WILL BE NO EXCEPTIONS.

WE DO NOT SHIP FREE REPLACEMENTS BASED ON YOUR OPINION. WE ARE SELLING REAL DRIED SEALIFE ITEMS COMPLETE WITH BLEMISHES AND DEFECTS. BEAUTY IS IN THE EYE OF THE BEHOLDER.

If you do not understand or like our policy please do not buy from us it is that simple.

Buyers have 24 hours or less from the time the package is delivered to contact us with any issues or problems on the order.

WE ASK THAT YOU KNOW WHAT YOUR BUYING AND HOW WE ARE SELLING IT AND THE SIZE YOU NEED BEFORE YOU BUY IT AND NO RETURN OR CUSTOMER SERVICE WILL EVER BE NEEDED! THEN EVERYONE WILL BE HAPPY!

WE HAVE BEEN SELLING THE SAME QUALITY PRODUCTS ON AND OFF EBAY FOR OVER 10 YEARS & THIS HAS BEEN OUR POLICY FOR OVER 10 YEARS ON AND OFF EBAY. 

WE  ARE ALWAYS HAPPY TO EXCEPT AS ADVERTISED PRODUCT RETURNS FOR EXCHANGE.

PLEASE SIMPLY EMAIL US YOU NEED TO DO A RETURN FOR EXCHANGE. WE WILL ISSUE YOU A RETURN NUMBER AND ASK THAT YOU PUT THE NUMBER ON THE BOX AND MAIL THE RETURN BACK. AS OF 03/24/2013 WE WILL WAIVE THE RESTOCKING FEE ON RETURNS FOR EXCHANGE. YOU WILL PAY RETURN SHIPPING AND WE WILL DEDUCT ANY SHIPPING CHARGES WE PAID FOR SHIPPING FROM THE CREDIT.

BUYERS THAT ARE AUTHORIZED TO DO A RETURN FOR A REFUND PLEASE BE AWARE THERE WILL BE A 25% RESTOCKING FEE FOR ALL RETURNS FOR REFUND THAT WE ISSUE PLUS WE WILL DEDUCT ANY SHIPPING COSTS WE PAID TO SHIP THE ORDER TO YOU AND YOU PAY RETURN SHIPPING. THIS APPLIES TO FREE SHIPPING OR NOT ITEMS.

BUYERS CLAIMING DAMAGE IN SHIPPING MUST RETURN ALL OR ANY DAMAGED PRODUCT FOR A REFUND AND ANY SHIPPING COSTS WE PAID WILL BE DEDUCTED FROM THE CREDIT REFUND AND YOU PAY RETURN SHIPPING

AGAIN WE REQUIRE YOU TO KNOW WHAT YOUR BUYING BEFORE YOU BUY IT AND NONE OF OUR RETURN POLICY WILL EVEN MATTER.

ALL AUTHORIZED RETURNS MUST BE RETURNED IN THE SAME BOX WE SHIP TO YOU IN OR A NEW BOX. PLEASE DO NOT SEND BACK THE RETURN IN AN OLD CRUSHED BOX TO BE CRUSHED MORE TO KEEP THE RETURN UNDAMAGED.

 WE ASK THAT FOR AN EXCHANGE RETURN YOU SIMPLY BUY THE REPLACEMENT ITEM YOU NEED AND PAY FOR IT AND THAT ITEM WILL SHIP OUT, SEE DEATAILS BELOW.

THEN SHIP THE RETURN BACK, ONCE WE RECEIVE THE ITEM BACK WE WILL ISSUE A REFUND MINUS OUR SHIPPING AND HANDLING COSTS FROM THE REFUND OF THE RETURNED ITEM PROVIDED THERE IS NO DAMAGE TO THE BOX OR THE ITEM ONCE WE OPEN THE PACKAGE. 

ANY AND ALL RETURNS RETURNED THAT THE BOX IS DAMAGED VERY BAD AND WE KNOW THAT THE ITEM OR ITEMS ARE FRAGILE AND THE PACKAGE IS UNINSURED BY YOU ON THE RETURN, WE WILL REFUSE THE DELIVERY OF THE PACKAGE AND SEND IT BACK TO YOU.

YOU WILL BE CONTACTED AS SOON AS ANY RETURN IS REFUSED FOR DELIVERY BACK TO US. OR THAT THERE WAS DAMAGE TO THE RETURN SHOULD WE OPEN A PACKAGE AND THIS IS BEST SO IF WE DISCOVER DAMAGE YOU CAN FILE A CLAIM ON YOUR INSURED RETURN. 

THIS POLICY IS SO WE ARE NOT CALLED LIARS.

 So again like I say please use a new box and insure the return if the item being returned is fragile or expensive.

 SO IF FEEL YOU MUST LEAVE NEGATIVE FEEDBACK TO MAKE YOURSELF FEEL BETTER THEN THAT IS YOUR CHOICE! BUT OUR POLICY IS CLEAR ON OUR ALLOWABLE RETURNS AND DAMAGE CLAIMS.

 ALL ITEMS BEING RETURNED WILL BE REQUIRED TO HAVE DELIVERY CONFIRMATION ON THE RETURN AND THE TRACKING NUMBER MUST BE EMAILED TO US WHEN THE RETURN IS SHIPPED BACK. 

ANY RETURNED PACKAGE WITHOUT THE ABOVE INFO WILL BE RETURNED TO YOU AND REFUSED WHEN THE CARRIER TRIES TO DELIVER IT TO US.

Buyers that open ebay cases against us policy!

 Please be very aware the first thing we will do is add you to our blocked buyer list and you can not bother trying to buy from us again. We are selling what we are selling and as we list it. We spot measure every single order for sizes so trying to put a play on our words or claiming not what you expected to try and get a refund will not work. we will automatically request you simply return the order per our above policy and then this way there is no misunderstanding.

 we clearly ask you know what your buying and how sealife is sold.

We want everyone to be Happy But Not at OUR expense because of YOUR opinion.