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  • Frequently Asked Questions
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Shipping
Do you combine shipping?
Since we need immediate payment, you must first purchase the items you want individually and then we'll refund you the difference between the combined shipping rate and the total amount you spent on the shipping for the individual orders. Email us at ebay@wayfair.com for a shipping estimate.
Do you offer shipping insurance?
No, sorry.
How much are Shipping & Handling Charges?
We provide FREE SHIPPING on big items. (Some rare exceptions apply.) On smaller stuff, shipping fees apply as follows: If your total cost is between $0 – $49, shipping is $6.99.  If your total cost is over $49, shipping is free!
How will I know when my item shipped?
We'll email you a shipping notification once your order has left the warehouse. We send this to the email address you have on file with eBay. If your email address is out of date, take a moment to update it so you won't miss any of our notifications.
When can I expect my order to arrive?
It depends! Go to wayfair.com/ebaysupport to track open orders. On each listing we show you an estimate (not a guarantee) for the time it generally takes the item to leave the warehouse plus the delivery time. Additionally, when we receive notice of your order, we will send you updated information regarding when to expect your order.
How will my item ship?
Most of our items ship UPS or Fedex. (We do not ship with USPS.) For bigger stuff we ship using freight carriers who specialize in heavy and bulky items.
Where do you ship to?
Shipping is available to physical addresses in the contiguous United States only – we don't ship to Hawaii, Alaska, and Puerto Rico, and we don't ship to APO/FPO addresses or P.O. Boxes.
Can I ship my order to an address other than my eBay registered address?
You can change your address during checkout by clicking the 'Change Shipping Address' link. You can also send a note with your payment or go to wayfair.com/ebaysupport to let us know.
Since I live near Boston, can I pick this item up?
Nope. Although our main offices are in Boston, we ship from warehouses across the country, so we can't accommodate pickups.
Orders
Is the product new?
All of our products are new and in the original box.
Do you stock your products?
We ship our products from supplier warehouses across the country to offer you the best selection we can.
Why didn't my coupon work?
If you are trying to use an eBay or PayPal issued coupon, please contact them directly for help.
How come I have not received a response to my weekend email?
We're open normal business hours Monday – Friday. If you send us an email during the evening, weekend or a holiday, we'll get back to you on the next business day. You can always go to wayfair.com/ebaysupport to set up a return, request replacements, track packages, and get answers to your order and product related questions.
Can I cancel my order?
Yes, you can cancel an order until it ships from the warehouse. If it hasn't shipped yet, we'll cancel the order and give you a full refund. If the order has already shipped, you can return the product under our standard return policy at wayfair.com/ebaysupport.
What payment methods are accepted?
We accept PayPal only on Ebay. If you have any questions, please call! Customer service is ready to help at 1-866-513-5799.
What if I want more than one of an item?
For most products, we have more than one available. Feel free to stock up!
What are the dimensions of this item?
All of our dimensions are listed below the item description in the section titled 'Weights & Dimensions'. If the dimensions are stated as unavailable, please contact us at wayfair.com/ebaysupport and we'll help you make sure the item fits your space.
What if my product is out of stock or discontinued?
We do our best to make sure products are in stock and ready to ship. However, occasionally products become out of stock or discontinued before we can take down the listing. We will update you if this happens. If the item is out of stock, you can either keep the order or cancel it for a full refund.
I sent payment. Did you receive it?
You'll receive an order confirmation e-mail from us when we process your order. This can take 24 to 72 hours if you paid with PayPal.
Do you offer gift wrapping or personal cards?
Sorry. Not yet. We're working on it!
Returns
What is your return policy?
Please visit our support center at wayfair.com/ebaysupport for all the details on our return policy. All return items must have original tags and packaging; and has not been installed, used, or modified.
What if my item arrives damaged or defective?
Go to wayfair.com/ebaysupport to set up replacements for parts or units. If your item arrives damaged or defective we will set up a replacement free of charge.
I am awaiting a refund. When will I receive it?
PayPal refunds are issued every two business days.