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Shipping Methods

For all general shipping inqueries please check the shipping section of our Frequently Asked Questions page or visit wayfair.com/ebaysupport. At our dedicated eBay Support Center you can find the most up to date information regarding your order 24 hours a day.

Standard Shipping

Small items ship with UPS or FedEx. We do not require a signature for deliveries, but the decision to leave your package without a signature is at the carrier's discretion.

Freight

Large and bulky items can ship via truck freight. Delivery is different from standard shipping in 2 ways:

  1. Delivery is by appointment. The carrier will contact you within one week of delivery to arrange 2-4 hr window.
  2. You are responsible for removing the item from the truck.
Freight with White Glove

Large and fragile items can ship with white glove service. Delivery is different from standard shipping in 2 main ways:

  1. Delivery is by appointment. The carrier will contact you within one week of delivery to arrange a 4 hr window.
  2. Delivery team will deliver item inside your home/building. The basic service only delivers the item inside the front door/threshold with no assembly or packaging removal. Please read below for the different white glove options.

    Front Door Service/Basic Service
    Delivery to: Inside the threshold of your residence. Your product will be delivered to your front entrance. The product will not be carried up stairs inside the home. If you live in an apartment above the first floor of a building, we recommend upgrading to Room of Choice or Room of Choice with Packaging Removal.
    Assembly Service: None
    Packaging: The product will be left in the original packaging.

    Room of Choice Service
    Delivery to: A two-man team will bring the item inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
    Assembly: None
    Packaging: The product will be left in the original packaging.

    Room of Choice with Packaging Removal
    Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
    Assembly Service: The shipper will unpack the product and provide basic setup that requires no tools (i.e. set pieces next to each other, or on top of each other).
    Packaging: The shipper will remove and dispose of all packaging.

    Assembly Service
    Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
    Assembly Service: The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other).
    Packaging: The shipper will remove and dispose of all packaging.

    *In all cases the shipper will not hook up any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

For future customers, listings will show both the time it takes before the item ships out and the transit time. Just add those two together, and you'll get the total estimated ship time. Easy!

Shipping Costs

Free Shipping! – These items ship free.
Example: Most sofas, beds, dining tables, rugs, nursery sets, other big stuff.

Free Shipping over $49 – These items ship free when your order total is $49 or more.
Example: Dinnerware, pet products, accent decor, toys & games.

Standard Shipping – These items are not eligible for free shipping (sorry!).
Example: Some commercial items, a handful of brands, most bathtubs & toilets.