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| Q:What is your return policy? |
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| A:ALL KITS ARE MADE TO ORDER (90% of all the kits here are unique and designed by me & NOT available anywhere else). So There is really no return policy. If you have a serious concern e-mail me with the problem and perhaps we can resolve it. |
| Q:Do you combine shipping? |
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| A:I offer S&H discounts for most of my kits. Everything depends on how many kits are ordered and how many I can fit in a box. |
| Q:When can I expect my order to arrive? |
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| A:I usuually ship within 2 Buisness days (Sundays & Holidays excluded) of the sale close. I ship priority mail so you should get it within 2-3 days of shipping date. |
| Q:How much is the Shipping and Handling Charge? |
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| A:The handling charge for each Item is different depending on size (weight) and your location in reference to mine.
I used to ship with a flat rate but your biggest complaint was my shipping costs so now some of you pay a little less others more. |
| Q:Do you ship internationally? |
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| A:Yes. I'll ship anywhere if your willing to pay the shipping COST (Whatever the USPS charges me for International Priority Shipping is what you'll pay) in most cases the shipping calculator in the listing will give you accurate S&H fees on 1 item. For multiple items I will need to figure out the actual S&H cost. |
| Q:Is the pattern printed on the canvas? |
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| A:No.
The pattern is printed on a seperate sheet with instructions on a seperate sheet.
Larger kit patterns are printed on multiple sheets, for easier viewing.
Each pattern is shown in color w/symbols in a 10X10 grid with matching gridlines on the canvas. |
| Q:Are the colors you see the same as the colors I'll get? |
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| A:Not always. The colors you see depend on your computer settings, the quality of the picture and the lighting can also have an effect. |
| Q:Why are the colors on my pattern different the what I saw online? |
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| A:I try to match the colors to the yarn as much as possible but I can't always do it (the software I use has it's limitations). I also try to make the pattern easy on the eyes so I include a color chart to show which colors are which on your pattern plus the symbols are unique to each color. |
| Q:Where can I get a Latch Hook? |
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| A:I currantly have hooks available to my kit customers at a resonable price (with free shipping when purchased with a kit).
Most stores that sell kits sell hooks (Joann Fabrics, Michaels, AC Moores, Hobby Lobby & Wal-Mart to name a Few) |
| Q:Do you accept requests and how much does it cost? |
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| A:Requests are welcomed. Cost depends on size send your request and if I can do it I'll let you know, and I'll send you an E-mail after I finish.
Before you purchase it I'll post a picture of the finished pattern online in my store with the cost.
You are not obligated to buy.
I don't charge extra for special orders size is all that matters. |
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