 |
| Q:What's the manufacturer of the goods? |
|
| A:All our products are brand new items manufactured in Germany by Sturm-Miltec |
| Q:Can I change an order for a different colour or size? |
|
| A:That depends. Usually there is absolutely no problem with changing your order for a similar item in the same price. However, sometimes items are temporary sold out, or already were packed and are on the way to our shipping agent. In this case please return the item back to us for exchange. |
| Q:How long will it take to get my item? |
|
| A:All items are sent by standard post with Irish Post
Estimated delivery time:
3-4 working days - Ireland
4-8 working days - UK
7-10 working days - West Europe
12-18 working days - US and Canada
14-20 working days - Australia and NZ
18-30 working days - Russia, Brazil, other
Contact us if you didn't received your item within time above. |
| Q:Where do you ship from? |
|
| A:We ship from Dublin, Ireland, Europe. |
| Q:What is the tracking number? |
|
| A:All items are sent by standard post with An Post, the Irish national postal service, to keep the shipping costs as low as possible.
We are unable to provide exact delivery time or tracking number - its available for registered & courier post only, and as customers have paid for standard not registered shipping this is unavailable for us. |
| Q:How do I return an item? |
|
| A:Returns accepted - We understand that with online shopping, especially for clothes, boots and hats that it’s sometimes necessary to return items. We are happy to accept returns, provided that the goods are undamaged and not used.
We accept size exchange within 60 days. Buyer pays return shipping.
Please see the return address in another answer. |
| Q:What is the return address? |
|
| A:Dear customers
We accept size exchange within 60 days.
Please return the item to:
WehrmachtHistory
112 St. Margaret's Road
Hampton Wood
Dublin 11
Ireland
Please attach a note with your name, order date and order number. |
| Q:Has my item been shipped yet? |
|
| A:We always ship all item within 3 working days of cleared payment received.
Item status on eBay is updated automatically within 24 hours of posting date (usually quicker), that means that sometimes your item was posted actually a day before the postage date showed in the system. |
| Q:When my item will be shipped? |
|
| A:Usually we ship all our items on Mondays and Thursdays morning. Your item will be posted on whatever day from the above will be next after your purchase. However if you need immediate shipping please contact us and we will try to accomodate your request. |
| Q:What countries do you ship to? |
|
| A:WE POST WORLDWIDE, please contact us for the cost of shipping to your particular location if not shown. We suggest that you get the postage cost before bidding. |
| Q:How do I pay for my purchase? |
|
| A:We accept Paypal only. Please pay within 7 days from your purchase. |
| Q:What are the exact dimesions of 30L and 50L backpacks? |
|
| A:30L - approx. 42x20x25cm (16.5"x8.0"x9.8")
50L - approx. 51x29x28cm (20.1"x11.4"x11.1")
Please read the detailed description of each item in the bottom of the item listing page, thank you. |
| Q:Why I didn't received feedback from you yet? |
|
| A:Our automated system leaves feedback automatically (usually once a week) for customers who left us a positive 5/5 star rating.
In case you didn't received feedback from us after more than a week after you left feedback to us, that means that the system failed for some reason, please contact us and we will be more than happy to do it manually. |
| Q:Will my laptop fit into the backpack? |
|
| A:The overall size of the rucksack is:
30L - approx. 42x20x25cm (16.5"x8.0"x9.8")
50L - approx. 51x29x28cm (20.1"x11.4"x11.1")
The back of the main compartment is padded especially for the laptop transport.
Please read the detailed description of each item in the bottom of the item listing page, thank you. |
| Q:Do you offer expedited / priority shipping? |
|
| A:We do offer standard shipping only as expedited delivery is too expensive. |
| Q:What are the exact dimesions of 30L and 50L backpacks? |
|
| A:30L - approx. 42x20x25cm (16.5"x8.0"x9.8")
50L - approx. 51x29x28cm (20.1"x11.4"x11.1")
Please read the detailed description of each item in the bottom of the item listing page, thank you. |
| Q:Will my laptop fit into the backpack? |
|
| A:The overall size of the rucksack is:
30L - approx. 42x20x25cm (16.5"x8.0"x9.8")
50L - approx. 51x29x28cm (20.1"x11.4"x11.1")
The back of the main compartment is padded especially for the laptop transport.
Please read the detailed description of each item in the bottom of the item listing page, thank you. |
| Q:What is the tracking number? |
|
| A:All items are sent by standard post with An Post, the Irish national postal service, to keep the shipping costs as low as possible.
We are unable to provide exact delivery time or tracking number - its available for registered & courier post only, and as customers have paid for standard not registered shipping this is unavailable for us. |
| Q:What's the manufacturer of the goods? |
|
| A:All our products are brand new items manufactured in Germany by Sturm-Miltec. |
| Q:Are the goods made in China? |
|
| A:No, they are not. All our products are brand new items manufactured in Germany by Sturm-Miltec. |
| Q:Are the goods made in China? |
|
| A:No, they are not. All our products are brand new items manufactured in Germany by Sturm-Miltec. |
| Q:Can exchange the garment or backpack for different size? |
|
| A:Exchanges accepted - We know that with online shopping, especially for clothes, hats and backpacks that it's sometimes necessary to exchange size. We are happy to exchange size, provided that the goods are undamaged and not used.
We accept size exchange within 30 days. Buyer pays return shipping.
Please see the return address in another answer. |
| Q:I would like to buy several items. How do I accomplish this & receive the combined shipping? |
|
| A:Please buy the items you want, but do not pay immediately, we will send you a combined invoice shortly after your purchase. Please note that due to eBay system limitations only purchases of items listed in the same currency can be combined. |
| Q:Does the item have exactly the same colour as on the photo? |
|
| A:You will always receive exactly the same camo pattern as on the photo, however please note that the exact colour shade may slightly vary depending on the light used when the picture was made. |
| Q:The item variation I want to buy is not listed on the drop down menu. Is this item variation available or not? |
|
| A:This usually means that the particular variation was temporary sold out. We are always trying to maintain our stock at the high level, however sometimes customer interest in our products exceed our expectations. Please check again in a week or 2. |
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