We are very proud of our feedback rating. If you have an issue with your item, please contact us and we will try to resolve it. All items are sold as is. What you see is what you get. Shipping Insurance is OPTIONAL, but we urge you to purchase it, as we are not responsible for items that are lost or damaged en route. Please ask any and all questions before bidding, if you are in doubt, ASK! We offer DISCOUNTED SHIPPING on multiple item purchases!