RETURN POLICY
Because no two problems are alike, we treat each one on an individual basis. If something isn't right - tell us. We want you to be happy with your purchase from us. You can reach us by phone at 603-886-6663, by e-mail at eBay@WingsPilotShop.US, or in person at 89 Perimeter Rd., Nashua Airport, Nashua, New Hampshire.

CUSTOMER SERVICE
If you've ever had occasion to call us, you know that during regular business hours, our phones are always - always - answered by a human. Automated answering, voice mail, music on hold - or worse - advertising on hold, is annoying. Being forced to listen through endless automated messages and pressing menu options again and again is annoying and time-wasting. Messages that tell us "...your call is important to us" are nonsense. If the call is important, answer it.

If you have ever had occasion to send us an e-mail, you know that we respond to you personally, and we do so as quickly as possible, sometimes within minutes of having received your message. Unfortunately, some merchants take days - if ever - to respond, only to tell you that "This is an automated response. Your message is important to us..."

Here at Wings, we're not machines; we're people - just like you. If something annoys us, chances are it annoys you as well - so we just don't do it. Our goal is to provide our customers with the best service that we can offer. Not rhetoric - service. And the reason is quite simple - WE APPRECIATE YOUR BUSINESS! Maybe it's an old-fashioned value, but we believe that our customers should be treated with courtesy and respect. And since that's not something that a machine can do, we're just going to stick with the old way and provide you with personalized service.

Please note that after-hours, you will get a regular old answering machine; we are not staffed 24-7. Should you wish to bypass our brief message, just press the # key (there's nothing else to press - we promise!). A human will return your call the following business day.

603-886-6663

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