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WoWShades4U

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Frequently Asked Questions
 Q: Is your eyewear authentic?
  A: Yes. All eyewear sold by 5*shdes4u is 100% authentic. We are authorized distributor.
 Q: What is included in the package?
  A: Full retail package: Glasses, case, cleaning cloth, paperwork (where applicable).
 Q: What if I want a different color or model?
  A: You have to contact us prior to buying and ask us about availability.
 Q: Do you ship to Brazil?
  A: Yes. All items are shipped with full value only and marked as merchandize. Otherwise local customs penalize you with heavy dues and taxes and additional penalties. We can not be held responsible for any of the above. By reading the above you agree to pay any taxes and dues that your customs impose on you. Please inquire what these taxes might be.
 Q: What is the exact shipping cost to my country?
  A: EBAY does not allow to specify shipping cost per country. In general, if you are from Eastern Europe, Asia, Former Soviet Union Countries, Africa please contact us before buying for exact shipping costs.
 Q: Are Taxes and Import Dues included in shipping cost?
  A: No. Please contact your local customs for all applicable fees.
 Q: What is your return policy?
  A: Item must be returned within 7 days from physical receipt in original condition. Full Refund will be given for manufacturers defects only. All other returns are subject to a 15% restocking fee and S&H, related EBAY/Paypal charges are non-refundable. During exchange procedure buyer pays all shipping charges. Special orders are non-returnable.
 Q: Do you combine shipping?
  A: Yes. Domestically 1-2 items will be shipped at one low rate. 3rd item + $4. Internationally: each additional item +$10
 Q: When can I expect my order to arrive?
  A: Domestically within 3-7 business days. Internationally within 5-15 business days.
 Q: Do I have pay taxes on International shipments?
  A: All items are shipped with full value only and marked as merchandize. Otherwise local customs penalize you with heavy dues and taxes and additional penalties. We can not be held responsible for any of the above. By reading the above you agree to pay any taxes and dues that your customs impose on you. Please inquire what these taxes might be.
 Q: Do you ship internationally?
  A: Yes we ship workdwide but to certain countries via UPS only. Please contact us prior to buying for special quote if you are located outside of North and South America, Europe, Japan, Australia, New Zealand.
 Q: Why do you need my phone number for international shipments?
  A: Shipping companies require your local phone number in case of erroneous/partial address so they call call you to obtain correct information.
 Q: Can you special order a frame that I do not see in your listings?
  A: We place special orders for our customers every day. We require either full prepayment or $50 deposit via Paypal to place an order.
 Q: Can you fill my prescription and what is the pricing?
  A: Yes we are a full service shop. Assuming average Rx: Regular lenses $45. Polycarbonate Lenses (50% lighter and thinner) also a must for a rimless or a semi-rimless frames $65. Anti glare coating is $35. Transition lenses (clear/dark): regular $75 or polycarbonate $120. Crizal Alize(Antiglare coating inside the lens) $135. High Index $120-$200.
 Q: FYI: how to spot fake sellers
  A: Fakers sells 1-2 models in 100's of colors and price are too low. Because they have 1-2 fake molds and plastic is cheap. Their feedback is almost always private because people leave negative comments. Real sellers sell 100's of models in 1-2 colors because real shades are expensive and feedbacks are there for other people to make them comfortable.
 Q: Are your items new and authentic?
  A: Yes. All items are 100% brand new and authentic. Please do not re-ask this question since we already provided the unswer.
 Q: Where are your glasses made?
  A: Depending on the brand glases are made in different countries. Most of inventory is Made in Italy: Bvlgari, Dolce and Gabbana, Dior, Gucci, Fendi, Versace, Prada, Tom Ford. The following brands are partially produced in China (which does not mean they are fake): Coach, D&G, Armani Exchange, Vogue, Ed hardy, Miu Miu, Rayban, Versus.
 Q: Why yourt items are so much cheaper than retail?
  A: Because we do not have to pay rent, utilities and salaried to salespeople. We work on volume and not price.
 Q: Why department store glasses differ from the one you are selling?
  A: Depatment stores have a separate agreement with all major distributors and receive their merchandise from a different manufacturing facility. Therefore serial number's location, lens tint, and markings might vary slightly from department store's merchandize. But we can assure you of the highest quality and same source of our frames.