Payment is required in full immediately upon winning an auction or selecting Buy It Now on an item.
Orders where payment is not received within 24 hours can be cancelled for non-payment and the items may be relisted for sale by World Wide Stereo.
PayPal is our exclusive payment option for all purchases through our eBay store. We can only ship to the confirmed US Paypal Address on your payment.
As an authorized dealer, we are proud to offer manufacturer's warranties with your purchase. Please contact us for a free copy of the manufacturer's warranty.
60 Day Money-Back Guarantee
The quality of our products is guaranteed. If you are not completely satisfied with your purchase for any reason, you may return or exchange eligible items* in their original condition and packaging within 60 days of receipt of your shipment less applicable shipping and handling costs. In addition, all orders placed between November 1 and December 1 may be returned until January 31.
In the event where merchandise is not in its original condition or is missing packaging, manuals, accessories or other components a partial refund will be given. Partial refunds are calculated on a case-by-case basis.
*Eligible items include all items sold by World Wide Stereo with the exception of:
- Televisions larger than 32" in size
- Furniture, and other oversized product shipped via a Motor Freight Carrier
- Special order items or clearance merchandise
- Car audio equipment that has been installed or where wires have been cut
- Tablet, Notebook, Computer or Cellular Devices
- Opened Games, Software or Media of any kind (CD, DVD, VHS, Flash Drives, etc.)
How do I return a product?
Step 1: Call us at 1.866.961.7781
Please have your order number ready to obtain a Return Authorization Number (RMA#).
Please note that your return will not be accepted without an RMA#.
Step 2: Pack Carefully:
All Returns and Exchanges must be double boxed (the manufacturer's box must be inside of another box designed for shipping). Please pack the product in its original packaging with all original contents and use the original shipping carton and packing materials if possible. A safely packaged and complete return is less likely to incur a damage or restocking fee.
Step 3: Ship the item back to our warehouse
Please cover or remove any old shipping labels and tracking numbers and ship your return merchandise to the address provided when you obtained your RMA#. We recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us.
What if my product is defective?
When calling us, please indicate that your product is defective. During our 30 day return guidelines, any Eligible* products that are deemed to be defective may be exchanged free of charge for a new, working unit. Certain products will require the manufacturer to schedule a service call or appointment with you in order to arrange service. We are happy to help you obtain warranty service through the manufacturer after the 60 day return period has expired.
*Please see above for items that are not eligible for return or exchange.