60-Day Money-Back Guarantee:
The quality of our products is guaranteed. If you are not completely satisfied with your purchase for any reason, you may return or exchange merchandise in its original condition and packaging within 60 days of receipt of your shipment (Less Shipping & Handling Charges. Restocking fees may apply*).
The following restrictions apply:
-All Returns and Exchanges require prior authorization. Please apply for a Return Authorization Number (RA#) by calling 1.866.961.7781. Any item returned without authorization will be refused. RMA numbers are valid for 10 days. Please note that an RA number does not guarantee final disposition and all returns are subject to inspection.
- *Any product without an RA#, with missing or damaged original contents, opened software, products with false claims of damage or working condition, or products that are not properly packaged are subject to a 15% restocking fee. Excessive wear and tear or damaged packaging may increase these restocking fees.
- The cost of return shipping will be deducted from your refund or credit. If your order was shipped for free or at a promotional shipping rate, you will incur the actual to and from shipping charges upon returning merchandise.
- Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
No Return/Exchange On:
• Oversized product shipped via motor freight
• Opened car merchandise, including GPS
• Tablet, Notebook and Laptop PCs
• Unwrapped CD, DVD, VHS tape, or software
• Special Order items or items designated as "Final Sale"
We make every effort to prevent shipping damages. Please inspect your package upon receipt and have the driver make note of any damage or mishandling. If there is damage to the product upon delivery, please refuse the shipment and call us at 1.866.961.7781. Please keep all packaging materials and paperwork for your shipment and damage claim. If your item is in-stock and available a replacement will be sent and you will be notified with shipping and tracking information. Please note that exchanges for a product damaged in shipping are for the same model only.
Eligible Defective Products may be exchanged for the same model only within 30 days from receipt date. Replacements are shipped within 3-10 business days. Please note certain items (ie. TVs over 37 inches) are Factory Service Only and cannot be returned to WWStereo per the manufacturer. Please consult the product packaging or call us at 1-866-961-7781 for more information. Please note we are authorized dealers for everything we sell which means all of our products carry the full manufacturer's warranty.
How to Return a Product:
1. Call us: 1-866-961-7781
Please contact our customer service department to obtain a Return Authorization Number (RA#) and request a Return Shipping Label. You can choose to have your return label emailed to you (a printer is required) or to receive it in the mail. Please note that your return will not be accepted without an RA#. You have 10 days from receiving your RA# to ship out your return.
2. Please pack carefully!
All Returns and Exchanges must be double boxed (the manufacturer's box must be inside of another box designed for shipping). Please pack merchandise in its original packaging with UPC and Bar Codes intact and include all original contents and factory packed accessories. A safely packaged and complete return is less likely to incur a damage or restocking fee.
3. Return your package:
Attach Your Return Label: Please cover or remove old shipping labels and tracking numbers and securely affix your Return Shipping Label to your return package. Please do not place stickers or shipping labels on the original manufacturer's package. If we sent you a prepaid UPS return label, please take your return to your local UPS drop-off location. For the location of the UPS office nearest you, please call 1-800-742-5877 or visit www.ups.com.
Returns and exchanges meeting the conditions outlined above will be processed within 5 business days following receipt*. Your refund will be credited back to the original method of payment. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Shipping costs will only be refunded if the return is a result of our error. *Exchange processing times may vary depending on availability.
For the convenience of our local customers, merchandise ordered online may be returned to one of our retail showrooms. Please package all materials as requested above and have your invoice with you. Please note that orders returned to one of our retail locations still require an RMA#.