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| Q:Can I pay for my order over the phone? |
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| A:No, we do not accept any payments by phone at this time. All payments need to be made through our secure online checkout by the buyer. |
| Q:What is the condition of the item? |
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| A:Item conditions can be found near the top of the listing, under the Item Specifics, or in the body of the listing. |
| Q:What is your return policy? |
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| A:There is a 30 day return policy unless otherwise noted in the auction. A return ticket must be entered at our customer service website for any return/exchange/warranty claim. Please email us at service@wbdeals.com for return instructions. |
| Q:Do you combine shipping? |
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| A:You can combine up to 15 items within 7 days when purchased together! Just go through the online checkout after you are finished bidding and your items will automatically be combined.
Check individual ads for rates or restrictions. |
| Q:When can I expect my order to arrive? |
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| A:Items ship within 2 business days of payment. You can expect an email containing a tracking number upon shipment. |
| Q:How much is the Shipping and Handling Charge? |
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| A:The shipping charge is listed in the listing. You can also use the shipping calculator in the listing to find the shipping cost on multiple quantities of the same item. |
| Q:Do you ship internationally? |
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| A:No, we ship within the 50 states only. |
| Q:Do you accept paypal? |
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| A:Yes, you can pay using PayPal through our online checkout, there is a link in the listing. Your PayPal payment does require you to use a credit card and have a confirmed address. PayPal orders are shipped to the address listed directly on the PayPal payment. Please make sure your PayPal shipping address is current prior to checking out. |
| Q:Do you accept money orders or personal checks? |
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| A:No, we do not accept money orders or personal checks. |
| Q:Do you accept credit cards? |
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| A:We accept Visa, Mastercard, American Express and Discover card payments through our online checkout. All charges subject to approval after billing address verification. Orders are then shipped to the billing address. |
| Q:Can I ship my item to an alternate address? |
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| A:Unfortunately we can only ship to the address listed directly on the PayPal payment or the billing address registered to with your credit card. |
| Q:Do you ship to APO or PO Box addresses? |
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| A:Yes, we do ship to APO/FPO and PO Box addresses. |
| Q:I received an email telling me you no longer accept paypal, should I mail the payment? |
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| A:No! We have recently been informed of some fraudulent and phishing emails going out to our buyers as well as other ebay buyers asking them to send their payments to an alternate source. Payments for your auction should go through our online checkout only as advertised. To be safe you can access the link to payment directly from you |
| Q:How do I get authorization to return an item? |
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| A:All orders are shipped with instructions on our return process. Please contact us at service@wbdeals.com if you need return instructions. All returns and exchanges are handled through our online Customer Service console. |
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