Store Policies

Payment & Shipping Methods

• Payment Methods Accepted:

• Other Payment Options include Cashiers Checks & Money Orders (Please allow additional 5-business days to clear, once payment has been received)

• All Stated Shipping Costs are based on items shipped within the continental United States.  No shipments can be delivered to P.O, F.P.O, or A.P.O addresses.

• We ship via our account only - no exceptions.

• XCase ships via FedEx Ground.

• We will now ship to Puerto Rico, please contact us for shipping quotes to these areas, please provide your postal / zip code so that we may provide a quote.

• Buyer is Responsible for all shipping costs.

• MS Residents must pay 7% State Sales Tax

Refund & Return Policy

• XCase provides a 100% customer satisfaction guarantee, that you will receive the case you purchased, and as described in our ads, if not XCase will replace and pay all incurred shipping fees.

• Customer must contact XCase for a Return Material Authorization (RMA) number within 7 business days of receipt of item.

• All shipping charges are the responsibility of the customer.

• Original shipping charges incurred at time of sale are not refundable.

• A 20% re-stocking fee will be assessed on all case returns.

• All returns must be received by XCase, within 10 business days of issuance of RMA.

• Refunds will be returned to customer based on the original method of payment.

• It is customers responsibility to return product in the same, new condition that it was received.  It is the customers responsibility to pack well (double box) and insure contents.  If your return product is not properly packed or insured and damage results during return transit, it will be the customers responsibility.

• If your case is not returned in new, sellable condition, additional fees will be assessed.

• Custom Ordered cases cannot be returned, unless final foam to foam dimensions do not significantly match with customers order verification, or as stated or customers original invoice.

Warranty

• All XCase products are warranted for a period of 60 days from date of original purchase to the original purchaser.

• Warranty is limited to defects in materials and craftsmanship, to be determined and validated by XCase.  This warranty provides that the examination of the return product must indicate, in our judgment, a manufacturing defect.

• Normal use, wear and tear to your product is not warranted.

• Any damage not related to defects in materials and craftsmanship are not warranted.  This warranty does not extend to any product which has been subjected to misuse, neglect, or accident.

• All shipping charges are the responsibility of the customer.

• XCase shall not be liable for incidental and/or consequential damages.