Following store policy applies to all listing formats (Auction style, Store, Fix Price items)

Shipping Policy:

In stock items are processed & shipped within 1-2 business days. If there is a back ordered item, we will notify the customer immediately.

Shipping Insurance:

Shipping insurance is optional but highly recommended, we are not responsible for items that are not insured. Shipping insurance covers the item costs only, it does not cover the shipping & handling charges.

International Customers:

We recommend Express and Priority mail international for faster delivery to worldwide destinations. First class mail may take long time for delivery and it does not provide real time tracking. Please include your phone number with payment, to ensure prompt delivery of your item. International customers responsible for taxes/duties in their respective countries.

Delivery/Transit Time:

Estimated delivery time is provided for your information.

5-9 business days within USA

10-15 business days worldwide (Priority mail international service). (Customs processing time at the destination country is not included)

Item availability/Stock Note:

We sell these items through various channels, eBay, online, offline, sales reps and distribution. If we are sold out or back ordered for an item, our liability is limited to issue full refund for the item and cancel the transaction.

Unpaid Items:

We expect buyers to pay for their purchases within 7 days. If item is unpaid till 8th day, we will file an unpaid item dispute and re-list that item. This may result in account strike or suspension from eBay.

Undelivered Packages:

We encourage buyers to have an updated shipping address on file with eBay and Paypal. All packages are shipped to customer's address provided on payment confirmation page. A tracking number is available upon request. We do not change/ship to any other address. In case of returned/undeliverable package following conditions apply;

•     Package may be re-shipped, provided that buyer pay the shipping costs to re-ship that package.

•     Buyer may request refund of item price only, shipping & handling will not be refunded.

Payment Method:

Paypal

Credit Card 

Returns:

Customer satisfaction is our priority. If you are not satisfied with your purchase. You may return it for exchange or refund within return period (usually 3-7 business days). Following terms apply to all returns/exchange.

• Customer must obtain RMA (Return merchandise authorization) before returning the products. Email us.

• Packages returned without authorization will not be accepted or processed.

• Used items cannot be processed for return/exchange.

• Sterile items are not eligible for return/exchange, if the seal is broken/opened.

• Customer is responsible for return postage/shipping.

• Returns subject to inspection. A 20% restocking may apply, unless the merchandise is defective.

• Return processing may take 5-7 business days. Buyer's account will be with credited for item costs. Shipping is non-refundable.

Copyrights:

Picture and description theft is a serious crime. Publishing our store content/pictures in full or in part is strictly prohibited. We reserve the right to take legal action against violators. All rights reserved. xcelinnovative.com.