Following store policy applies to all listing formats (Auction style, Store, Fix Price items)

Shipping Policy:

Orders received 13:00 (ET) are processed on same business.

Please include your complete current shipping address (including, suite/apt# if any), to avoid processing / delivery delays.

Shipping Insurance:

Shipping insurance is optional but highly recommended, we are not responsible for items that are not insured.

International Customers (including Canada):

Please include your phone number with payment, to ensure prompt delivery of your item.

Delivery/Transit Time:

Orders are sent for processing immediately after the payment confirmation. However, estimated delivery time is provided for your information.

5-7 business days within USA

15-20 business days worldwide.

Undelivered Packages:

We encourage buyers to have an updated shipping address on file with eBay and Paypal. All packages are shipped to customer's address provided on payment confirmation page. A tracking number will be sent via email. We do not change/ship to any other address. In case of returned/undeliverable package following conditions apply;

•     Package may be re-shipped, provided that buyer pay the additional shipping costs for it.

•     Buyer may request refund of item price only, shipping will not be refunded.

Payment Method:

Paypal

Credit Card

Money Order/Cashier's Check

Returns:

Customer satisfaction is our priority, however if you are not satisfied with your purchase. You may return it for exchange or refund. Following terms apply to all returns/exchange.

• Customer must obtain RMA (Return merchandise authorization) before returning the products. Email us.

• Packages returned without authorization will not be accepted.

• Customer is responsible for return postage/shipping.

• Returns subject to inspection. A 20% restocking may apply, unless the merchandise is defective.

• Upon receipt item cost will be credited in form of original payment/check.

• Shipping is non-refundable.

Copyrights:

Picture and description theft is a serious crime. Publishing our store content/pictures in full or in part is strictly prohibited. We reserve the right to take legal action against violators. All rights reserved. xcelinnovative.com.