Q. What are your shipping rates for combined purchases ?

A. AIR MAIL is US$2.99 for the first CD and then US$2.99 for EACH additional CD. EBay sets all shipping rates now, not the seller.

Q. When will I receive my goods?

A. For Australian residents - All orders (EXCEPT Pre Order Titles - Check description), ship within 24 - 48 hours of payment EXCEPT weekends or public holidays. Delivery is then 1 - 6 BUSINESS days within Australia. For Foreign Buyers - All orders (EXCEPT Pre Order Titles - Check description), ship within 24 - 48 hours of payment EXCEPT weekends or public holidays. I do not offer guarantees on delivery times as every country has different customs procedures, but as a general guideline I suggest 10 - 14 BUSINESS days is the average, with up to 21 days or longer if checked by your local customs authorities.

* NOTE * Some titles are PRE ORDER items. This means that the item will NOT be shipped till the date specified on the listing on the first line of the description. If there is NO pre order date under description then item is released and in stock.

Q. What do I do if I have not received my item after 21 days.

A. First, check auction page to see if item was a PRE ORDER title and check release date.

Next, if the item was not a pre order title then please e mail me - xetsof@pacific.net.au

I am always willing to resolve a problem. Please refrain from communicating via negative feedback. It doesn't solve the problem.

Q. Are Compact Discs REGION CODED?

A. NO. A compact disc will play on any CD player in any country. Compact Discs are NOT REGION CODED like DVDs.

Q. The CD I bought has a VIDEO on it and it will not play on my DVD player.

A. Compact Discs that contain VIDEO CLIPS do NOT play on DVD players. They will play on any PC or Mac with Windows Media Player or QuickTime.

Q. Do you ship items without cases.

A. No, I do not ship items without cases

Q. My item was damaged during shipping, what is your policy?

A. Insurance is offered at the time of purchase. If you do not take this option I CANNOT send you a replacement order. All care & responsibility is taken at our end and all goods ship in protective bubble mailers.

Q. Are all your items in ENGLISH language.

A. Yes. All items are sung / spoken in English.

Q. Are all your items ORIGINALS from the respective DVD or Record label.

A. YES. We do NOT sell CDRs, COPIES or BOOTLEGS.