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Frequently Asked Questions
 Q: Should I give a neutral or negative feedback when I am facing a problem?
  A: We strongly suggest you contacting us, through eBay message, before taking such action. We will make every effort to solve the problem for you if there are any problems with the transaction. Please simply choose "No, I want to contact the seller." and click Continue to send us a message. We will get back to you within 24 hours.
 Q: What countries do you ship to?
  A: We ship to most countries in the world excludes: Italy, Libya, Hong Kong, China, Japan, Iraq, Jordan, Yemen.
 Q: Do you support pick up?
  A: No, the seller does not support the local pick up. Please purchase the item online.
 Q: Can you accept other payment method except for Paypal?
  A: Sorry we only accept PayPal payment, PayPal which is a faster, easier and safer payment method.
 Q: Can I change my shipping address?
  A: All items will be shipped to buyer's eBay address. Before you pay, please make sure your address in eBay match the address you would like us to ship to.
 Q: When do you ship my item?
  A: Once the payment is received and cleared, it usually takes 1 business day for us to ship out your order. A shipment confirmation email will be sent to you once your order is shipped. We do not ship on weekends or public holidays.
 Q: How long will it take to get my item?
  A: Item normally will arrive in 7-16 business days but sometimes goes to 25-30 business days for remote area. That is depends on the freight in different countries.
 Q: Do you offer international shipping?
  A: Yes,of course.
 Q: How do I know what is included in the auction?
  A: You can find all the info on the item on the listing page’s description section, along with our policy and payment info. Any further questions about the item ,please feel free to contact us.
 Q: Is the item original?
  A: This item is not original, it is 100% new guarantee on quality.
 Q: Why are your prices so low?
  A: We are able to purchase large quantities of high quality items in bulk and pass the savings on to our customers. We sell only high quality items and stand behind our products.
 Q: What is the combine shipping ?
  A: Combined Shipping means that the items you have purchased will be shipped together in the same package. We set a price that we feel is fair to our customers and our business. Combined shipping discounts are available.
 Q: How do I place and order for several items and get combined shipping?
  A: You can click on the "Buy It Now" icons on each item you wish to purchase. Do not complete the checkout process until you have finished shopping. Once you have finished shopping and gone through the checkout process, you may either pay the shipping quoted or request that we send you an invoice.
 Q: Why was an Unpaid Item Dispute filed?
  A: Our account will automatically file an Unpaid Item Dispute (UPI) if payment is not received within 16 days of purchase. There are rare instances when payment was received but the item did not get marked paid by PayPal.
 Q: Why I get an unpaid case even we have made the payment?
  A: Sometimes the payment goes through in PayPal while get stuck in eBay, eBay system automatically open the case! Under this situation, please email us to check the payment status and tell us the transaction ID, we can only ship the item out when payment completed.
 Q: How do I remove the unpaid item dispute?
  A: Please check the link to remove a strike of eBay policy: http://pages.ebay.com/help/tp/seller-remove-upi.html
 Q: How can I send pictures to confirm the faulty/wrong/damaged item?
  A: Please send pictures to our address:ebay@yallstock.com to confirm the issue ,and tell us your eBay id ,item number together.
 Q: What can I do next if ordered the wrong item?
  A: Please contact us to fix this issue firstly. 1. Return the item for 80% refund. 2. Return the item (pay the price difference and reshipping fee if they have) for exchange a right one.
 Q: What is your return policy?
  A: Most items(faulty/wrong/damaged/exchange) can be returned. Returns must be made within 60 days of purchase. Shipping is non-refundable. Buyer is responsible for return shipping costs. No returns on international orders. please contact our customer service to get RMA #( Return Material Authorization)before you return it.
 Q: What if my question is not listed in this Q&A?
  A: You can email us(ebay@yallstock.com) directly with your question or concern by clicking on the “Contact Seller” link in the listing where the item was purchased. We answer every email. If there is a problem we will solve it. Your satisfaction is my highest priority.
 Q: Why the price increase so much since my last visit?
  A: In this case,we detected the product bug of this item. So we increase the price to avoid further purchases.Once the problem is fixed,the normal price will come back.
 Q: How can I do if the item I received cannot work?
  A: Please send us email to ebay@yallstock.com, tell us the exact condition with your ebay ID.
 Q: Do you have any information for mobile phone's installation?
  A: Please open these links for information: http://www.formymobile.co.uk/disassembly.php http://repair4mobilephone.org/cell_phone.html
 Q: Where do I return the item?
  A: Please contact our customer service for RMA#. Items returned without an "RMA" number would be ignored or delayed in processing.
 Q: Does the price include Custom Duty? Should I pay for Custom Duty?
  A: The price of such item DOES NOT include Custom Duty / TAX. The buyer should pay for such charges, if applicable. Please refer to custom duty policy in your country if you are not sure whether you should pay for such charges. For more services, please feel free to send us a message.
 Q: Should I give a neutral or negative feedback when I am facing a problem?
  A: We strongly suggest you contacting us, through eBay message, before taking such action. We will make every effort to solve the problem for you if there are any problems with the transaction. Please simply choose "No, I want to contact the seller." and click Continue to send us a message. We will get back to you within 24 hours.
 Q: Does the price include Custom Duty? Should I pay for Custom Duty?
  A: The price of such item DOES NOT include Custom Duty / TAX. The buyer should pay for such charges, if applicable. Please refer to custom duty policy in your country if you are not sure whether you should pay for such charges. For more services, please feel free to send us a message.
 Q: Where do you ship from?
  A: Ship to most countries from Hong Kong Post or Singapore Post which depend on the item location. “Economy delivery from outside AU or Standard Int'l Shipping ”are shipping method without tracking#.
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