TERMS & CONDITIONS

• If you have any questions or issues with your purchase please email our customer support directly at ASK@ZKarlo.com . 
• Allow 1-2 business days for an email response please.
• If you plan on leaving negative feedback, please let us have the opportunity to make it right!
• Multiple purchases CAN be combined for lower shipping and will automatically be calculated in checkout.
• Shipping is a fixed price and cannot be adjusted unless you purchase multiple items.
• Oversized items might not be applicable for combined shipping if it is too large.
• All Shipping is processed through US Postal Service ONLY (We do not ship UPS, Fed-Ex, etc).
• ZKarlo ships to the 50-United States.
• ZKarlo ships to US territories including Puerto Rico, Guam, Virgin Islands and more.
• ZKarlo ships to APO & FPO addresses, but please allow extra delivery time.
• ZKarlo DOES NOT ship to any country out of the US (NO shipping to Canada, Mexico, etc).
• Sales tax of 6.75% does apply to any transaction being shipped within the state of Minnesota.
• There is no charge for pick-up but sales tax does apply.
• Please read the full ad, your purchase is a binding contract!
• If you purchase an item and cannot pay for the product there will be a 15% restocking fee (minimum $5.00 fee).

RETURN INFORMATION

• If you have an issue, please contact us first before leaving feedback.  Your satisfaction is our #1 goal!
• If there is a problem with the product, you must contact us within 10 days of arrival.
• We currently only have email support at this time and can be reached at ASK@ZKarlo.com
• We do carry multiple items in stock for most of our products and will first attempt to replace the item before providing a refund.
• All return shipping is at the sole responsibility of the buyer, we do not refund return shipping.
• If you use Yahoo or AOL email addresses be sure to turn off your spam folder in order to receive correspondence from us!