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At Zone Optics, customer satisfaction is our highest priority. We stand behind everything we sell and want you to be happy with what you ordered. Our policy is simple: if for any reason you are not completely satisfied with your purchase, simply return it to us within 30 days of the delivery date for a full refund of the product price.

Return Requirements:
  • Item(s) must be returned in brand new and unused condition, including the original product packaging, accessories, and documentation (if applicable)
  • All factory labels and seals must be fully intact (i.e., product label cannot be cut or torn)
  • Shipping fees are non-refundable unless the return was due to an error on our part
  • Any returned items failing to meet these conditions will not be accepted for credit and will be sent back to the customer at their expense
Return Procedure:
  1. Go to My eBay and find the item you would like to return (note: you must be using using the full desktop version of in order to complete these steps)
  2. Select "Return this item" from the "More actions" drop-down menu and choose a reason for the return
  3. Follow the on-screen directions to print a return shipping label and packing slip
  4. Pack the item securely in a sturdy cardboard box to avoid damage to the item or its original packaging (items shipped in envelopes or padded mailers will not be accepted for return)
  5. Include the packing slip, affix the shipping label, and send the item back to us within 5 days of starting the return - you can drop the package off at any post office or schedule a free pickup with USPS
Once your return has been received and inspected, a refund will be issued via the original method of payment (PayPal) within 5 business days. If you have other questions about the return process or are having problems with any of the steps outlined above, please do not hesitate to contact us.