At Zone Optics, customer satisfaction is our highest priority. We stand behind everything we sell and want you to be happy with what you ordered. Our policy is simple: if for any reason you are not completely satisfied with your purchase, simply return it to us within 30 days of the delivery date for a full refund of the product price.
- Item(s) must be returned in brand new and unused condition, including the original product packaging, accessories, and documentation
- All factory labels and seals must be fully intact (i.e., product label cannot be cut or torn)
- Shipping fees are non-refundable unless the return was due to an error on our part
- Any returned items failing to meet these conditions will not be accepted for credit and will be sent back to the customer at their expense
- Go to My eBay and find the item you would like to return (note: you must be using using the full desktop version of ebay.com in order to complete these steps)
- Select "Return this item" from the "More actions" drop-down menu and choose a reason for the return
- Follow the on-screen directions to print a return shipping label and packing slip
- Pack the item securely in a sturdy cardboard box to avoid damage to the item or its original packaging (items shipped in envelopes or padded mailers will not be accepted for return)
- Include the packing slip, affix the shipping label, and send the item back to us within 5 days of starting the return - you can drop the package off at any post office or schedule a free pickup with USPS
Once your return has been received and inspected, a refund will be issued via the original method of payment (PayPal) within 5 business days. If you have other questions about the return process or are having problems with any of the steps outlined above, please do not hesitate to contact us.