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Brand
New Products - Not Refurbished! |
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| Zonelots
delivers brand name electronics worldwide and with best value and
exceptional price. From headphones and earbuds to 2-way radios, camera
accessories and groomers, find Sony, iLove, Wicked, Panasonic, Motorola,
Midland, Canon, Sima, Wahl and more. |
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Click the question to see the answer.
ANSWERS
| GENERAL
QUESTIONS |
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Are
your items Brand New or Refurbished? |
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Unless
otherwise stated, ALL our items are authentic BRAND NEW non-refurbished manufacturer
products that are factory sealed and in their
original packaging. |
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Are
your items 110v or 220v? |
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Almost
all of our products are USA 110v and will need a converter
to run on 220v. |
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Do
you have my address? |
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We ship to your PayPal address. Please make sure
your PayPal
address is accurate and written in English so our computerized systems can
accept your address. |
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| PAYMENTS |
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What
payments do you accept? |
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We
only accept PayPal payments. PayPal accepts all major
credit cards (MasterCard, Visa, Discover and American
Express), debit cards, e-checks, bank accounts and stored
balances. Existing PayPal users can quickly checkout without
having to type in billing and shipping information. PayPal
gives Zonelots customers more convenience, ease, and flexibility! |
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Are
you willing to take a lower offer? |
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No. Our
pricing is the best we can do at this time. Many competitors use
underhanded tactics such as misleading
and deceptive listings, fake or remanufactured products, drastic shipping
mark-ups
or bait-and-switch techniques. Because we want to
be here for your repeat business, we cannot do that. Instead we offer fair
pricing, quick shipping and old-fashioned customer service. Over the long
haul, you are actually money ahead with Zonelots. |
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Do you accept Money Orders? |
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Unfortunately, we do not accept money orders. Our items require immediate
payment upfront. However, it's fast and easy to pay online with
PayPal...you don't even have to have an account! |
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Can
I make payments for your item? |
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Zonelots
does not offer credit terms, however if you qualify for
PayPal's BillMeLater service, you may make payments to
them. |
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Do
I have to pay taxes here in the USA? |
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Only
if the item is shipped to Arizona. No taxes otherwise
for USA delivery. |
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SHIPPING
& TRACKING |
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How
long will shipping take? |
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At the bottom
of the product listing you will see our US and International Shipping estimates.
(Be sure you've clicked on the 'Description' tab and are scrolled down.)
Our shipping estimates show the shipping ranges for all countries to which we
ship. |
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How
much will shipping cost? |
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Click
on the 'Shipping & Payments' tab, select your country, enter your Zip (if
required), and click 'Get Rates'. The Shipping Costs should be displayed.
Please note that we offer Free shipping on many of our products within the USA. |
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How
do I track my order? |
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To
Track your order, you must first obtain your Tracking
Number. Your Tracking Number is automatically emailed
to you when your item ships. Use this number to track
the status of your package. The Tracking Number can
be used to track your package from the shipper's website
or when contacting the Shipper directly. Here is the
Shipper contact info:
FedEx: 1-800-GO-FEDEX www.fedex.com
UPS: 1-800-PICK-UPS www.ups.com
UPS Mail Innovations: 1-800-500-2224 www.ups-mi.com
USPS (Post Office): 1-800-ASK-USPS www.usps.com
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How
do I find the status of my shipment on eBay? |
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Log
into your eBay account, click 'My eBay', click the 'Activity'
tab, click 'Summary', click 'Purchase History', Find the
item, click 'More Actions' (on right side), click 'View
Order Details', click the number next to 'Shipment Details'. (That number
should be your Tracking Number.) |
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Will
you ship to my P.O. Box? |
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Yes,
we are glad to ship to P.O. Boxes via Priority Mail or
First Class Mail. Please keep in mind that UPS does not
deliver to a P.O. Box. If you provide a P.O. Box address
and request UPS shipping, your order will be delayed. |
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Will
you ship to an APO/FPO address? |
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Of
course! Please select Priority Mail or First Class Mail
as your shipping option and note that military mail does
not always provide delivery confirmation. UPS Does not
ship to APO/FPO addresses. |
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I
live in Hawaii, Alaska, Puerto Rico or Guam, how do you
ship to these areas? |
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US
Postal Service (USPS) only. No UPS. |
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When
will my order ship? |
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We
ship same day for orders that are paid before 2 PM Eastern
Time (USA Time Zone). |
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Your
item description said I would receive it in two to three
business days, but it took a week. What gives? |
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We
pride ourselves in shipping your item within 24hrs of receiving your payment. When we say an item will ship in one business
day, we mean it will leave our warehouse in that timeframe.
You will receive a shipping confirmation when that happens.
How
quickly you receive your item once it ships depends
on the shipping service you selected and where you are
located. Generally, the further you live from Arizona,
the longer it will take to be delivered. Weekends, weather
and holidays also have an impact on shipping speed.
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What
happens if my order is never received? |
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Occasionally,
packages are returned to us as undeliverable. Should this
happen, we will contact you via e-mail and give you the
option of having it re-shipped or treated as a return.
Please note that we pass all shipping charges (including
UPS return fees) on to the customer unless we have made
the error. |
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I
am NOT in the USA and I have not yet received my item.
It's been three weeks! What can I do? |
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Our
best advice is to be patient. International mail delivery
takes time and can be highly unpredictable because of customs delays. The shipping
estimates provided by eBay are in Business Days and do
not include weekends. How quickly an item takes to arrive
overseas depends on the shipping method you selected during
checkout. If you want your item quickly, select Expedited
shipping. If you selected the cheapest method (usually
Economy or Standard shipping), then you may have to wait
longer.
Please
note, packages sent via First Class Mail International
or Priority Mail International cannot always be tracked
accurately. If you want the highest degree of security
and tracking, select Expedited shipping.
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Do
you ship internationally? |
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Yes!
We use your PayPal address to ship, so please verify that
your PayPal address is accurate and written in English. |
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Do
you ship to all countries? |
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No. Following
is an alphabetical list of countries/regions that we cannot ship to:
Afghanistan,
Africa (entire continent), Algeria, Angola, Armenia, Azerbaijan, Bahrain,
Bangladesh, Belarus, Benin, Bermuda, Bhutan, Bolivia, Bosnia, Botswana, Burkina
Faso, Brunei Darussalam, Burundi, Bulgaria, Cambodia, Cameroon, Cape Verde
Islands, Central African Republic, Chad, Colombia, Comoros, Congo, Cook Islands,
Croatia, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador,
Equatorial Guinea, Eritrea, Ethiopia, Estonia, Falkland Islands, Fiji, French
Guiana, French Polynesia, Guadeloupe, Gabon Republic, Gambia, Georgia, Ghana,
Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti,
Herzegovina, Honduras, Iceland, India, Indonesia, Iraq, Ivory Coast, Jan Mayen,
Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho,
Liberia, Libya, Macau, Madagascar, Malaysia, Malawi, Maldives, Mali, Malta,
Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia,
Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles,
New Caledonia, Nicaragua, Niger, Nigeria, Niue, North Korea, Oman, Pakistan,
Palau, Papua New Guinea, Paraguay, Philippines, Qatar, Reunion, Rwanda, Saudi
Arabia, Saint Pierre and Miquelon, Saint Helena, Senegal, Serbia, Seychelles,
Sierra Leone, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South
Korea, Sri Lanka, Suriname, Svalbard, Swaziland, Tajikistan, Tanzania, Thailand,
Togo, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Turkey,
Turkmenistan, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan,
Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Western Sahara, Western Samoa,
Yemen, Zambia, Zimbabwe |
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Is
there tracking information on First Class Mail International? |
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Yes,
but USPS First Class International tracking is often unreliable and delayed. In fact, we've had cases
where our customers have received their shipment BEFORE
the tracking updated on the internet. Please understand
that USPS First Class International is the least expensive
method of international shipment from the US, but the
tracking information is often delayed. Please be patient. |
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My
address is unconfirmed, what do I need to do? |
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Please
go to your official email address and reply to our shipping
department, mail us a note from your official email address
through
eBay email. Please include your full address in English
and your phone number. |
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Do
you allow local pickup? |
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Sorry.
We are not set-up for local pickup. All sales must be shipped. |
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RETURNS
& EXCHANGES |
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Oops!
I ordered the wrong thing, can I change the item or cancel the order? |
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If
you discover the mistake after you have paid, it is
important that you contact us immediately through
eBay email. We pride ourselves in shipping quickly, often in hours,
so if you wait it may be too
late to change your order. Once an order has been shipped, it cannot be
changed and you would need to ship the item back to us at your expense and be
subject to a 20% restocking fee.
If we receive your change
request before the item is shipped, you will probably receive an email
confirming the change. Please be sure you PayPal address is correct.
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You
told me you changed my order, but the change is not reflected
in my eBay account. |
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When
you change an order after you have paid for it, we will
have a record of this change in our internal systems,
but eBay will not be aware of the change. As a result,
your "My eBay" page will still reflect the original
item, as will any emails from eBay. Unfortunately, there
is no mechanism that will allow us to change the item
within eBay's system once you have checked out. We appreciate
your understanding and apologize for any confusion that
may result. |
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I want to return my product. What's your return
policy? |
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Returns are permitted within 14 days of the delivery date.
Exchange Defective Item:
Buyer pays for return shipping, we pay to re-ship replacement item back to
Buyer. Go to our Online
Return Service to guide you through the process.
Return Unopened Item:
Buyer pays for return shipping, we refund you in full for the item, not
including the original shipping costs. Go to our
Online Return Service to
guide you through the process.
Return Opened/Used
Item: Buyer pays for return shipping, we refund you for the item, not
including the original shipping costs, minus a 20% restocking fee. Why the restocking fee? Because we now must try to
resell the item as 'Open Box/Used'.
All returns must handled
through our Online
Return Service which will guide you through the simple return
process. Answer the questions and follow the directions as best you can.
It will give you an Authorization (RA) number which must be written on the
outside of the return package so we can match you to the correct product to
validate the return.
Refunds will be issued via the same
method you used to make the payment. Shipping and handling
is non-refundable. Please allow 2 to 4 business days to
process your return.
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I
opened my package, and you sent me a different item than
I had purchased - what should I do? |
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We
make every effort to send the right item at the right time, but once in a while
a mistake may sneak though. If we made
a mistake packing your order please
contact us through
eBay email
before leaving feedback and we will quickly fix the problem
at no additional cost to you. In the
email, be sure to list your full name and eBay user ID so we can find the
transaction. Your feedback matters to us, so we will do our best to make
it right with you. |
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I
received an email stating that you refunded my account
after my return, but I don't see the money in my account.
Where is it? |
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Depending
on your bank or credit card issuer, it may take 24 to
48 hours for a refund to show up, sometimes longer for
international transactions. When we make a refund, the
money goes back to the account you used when you paid.
If you used funds in your PayPal account, the money has
been returned to your PayPal account. If the source of
funds was your credit card, PayPal usually returns those
funds to your credit card. Since all our transactions
are handled through PayPal, we recommend that your check
your PayPal account. |
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Why
are some items non-returnable? |
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The
majority of the items we sell are returnable. However, wearable
products, food products and safety products are not returnable
because of hygiene, sanitation and safety issues. |
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I
returned my item and USPS says you received it yesterday.
When will you credit my account? |
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We
usually process returns within 2 to 4 days. |
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How
do I get an RA (Return Authorization) Number? |
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Go
to any one of our listings, scroll down near the bottom
of the page and click on the blue button that says "Click
for RA Number" or just click
HERE. |
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Only
a small part is not working, do I have to ship the whole
unit back to you? |
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No,
just ship the small unit that is not working, and we will
replace that part. Please make a note in the RA section,
Return URL for Buyer : http://return.phiconnect.com/id/zonelots |
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Who
pays to have a defective item returned for an exchange? |
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The
customer pays for the item to get back to us, and we pay
to have the exchange replacement shipped back to you. |
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My
item arrived damaged (missing part of the item, etc.),
what are you going to do about it? |
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Please
let us know as soon as you receive the package and retain
the shipping materials. If it appears the shipping carrier
caused damage, we will guide you in filing a claim to
reimburse you.
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faq050712
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by Sally Milo - GOing1nceLLC |
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