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About Us
Payment Policy
Shipping Policy
Return Policy



About Us
Aeropostale, Inc. is a mall-based, specialty retailer of casual apparel and accessories, principally targeting 14 to 17 year-old young women and men through its Aeropostale stores and 7 to 12 year-old kids through its P.S. from Aeropostale stores. The Company provides customers with a focused selection of high-quality, active-oriented, fashion and fashion basic merchandise at compelling values. Aeropostale maintains control over its proprietary brands by designing, sourcing, marketing and selling all of its own merchandise. The Company currently operates 885 Aeropostale stores in 49 states and Puerto Rico, 36 Aeropostale stores in Canada and 2 P.S. from Aeropostale stores in 1 state. The new P.S. from Aeropostale brand offers trend-right merchandise at compelling values for girls and boys ages seven to twelve. The P.S. from Aeropostale store provides an experience that is cool for kids and enjoyable for parents. The Company plans to open a total of approximately ten stores, primarily in the New York metropolitan area, during fiscal 2009.

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Payment Policy
Immediate payment is required upon selecting "Buy It Now".

Methods
We only accept immediate payment through the eBay checkout system.

We only accept payment via US PayPal accounts. PayPal allows you to pay using a major credit card or direct transfer from your checking account. Sign up for a PayPal account by clicking here.

Sales Tax
We are legally required to collect sales tax on items shipped to states and localities in which Aeropostale currently does business in a physical location (Nexus).

Promotional
Aeropostale website discounts, coupons and gift certificates are not valid for use on eBay.

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Shipping Policy
Depending on the item(s) you purchase and the location to which the items will be delivered, different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are based on the shipping method of choice and the value of the total order. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Standard (3-5 Day) 2-3 Day Overnight
$7 $13 $19

* The ranges are estimates. True shipping cost will be calculated during checkout based on the number of items ordered and their respective prices.

Canada & International
We're sorry, however international shipping is not currently offered at this time.

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Return Policy

    Unwashed, unworn, or defective merchandise may be returned within 60 days of the date of purchase.

    When you receive your order, the packing slip will contain detailed instructions for returning an item. Here are the basic steps:

    1. Please refer to your packing slip for return information.
    2. Pack the item securely in the original package, if possible.
    3. Enclose the bottom portion of the original packing slip with the item. Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the item.
    4. All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
    5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
    6. For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
    7. Aeropostale on eBay
      Returns Department
      40 Logistics Blvd
      Walton, KY 41094

    8. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
    9. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Please note that your original shipping costs will not be refunded.
    10. Purchases made using Bill Me Later or PayPal as a payment method can be returned to any US location for a merchandise credit or by mail for refund to your account.
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