Terms of Sale

By placing a bid on any Auction item or purchasing a "Buy It Now" item you are agreeing to Terms and Conditions.

1. Shipping time in our listings is an estimation time; it is not a guarantee of delivery time, although most of the items arrive within the specified time frame. For United States delivery USPS takes between 2-3 days to receive your package. For USPS First Class International Mail delivery takes between 3-6 weeks to receive your package.

2.Please refer to the measurements listed above prior to bidding. We provide detailed dress measurements of each garment. We suggest you measure your own items at home for comparison. Our sizing is as follows:

3.All our products are sold new with tags. All items are 100% authentic guaranteed.

4.Please do not bid on our auction if buyer is not serious about buying this item. Cancellation for transactions are not allowed once you win an item.

5. We take no responsibility if a buyer offers us a wrong shipping address.

Payment

*We accept PayPal, credit cards and money orders

*Your items will be combined in 7 days automatically before payment. Log into your PayPal use the "Pay Now" button or click the "Checkout Now" button and then you will be directed to PayPal system.

USPS Priority Mail to US local, first postage is $5.99, each additional item is $4.99.

USPS First Class Mail Internationl to Canada, first postage is $9.99; each additional item is $8.99.

USPS First Class Mail International to other countries, first postage is $12.99; each additional item is $8.99.

*Please make sure your EBay shipping address is complete and up-to-date. This is to ensure that you will receive your purchase in time.

Exchange, Refund&Credit Policy

At Alisapanus we want your shopping experience to be enjoyable. However, we understand that sometimes you may not be satisfied with your purchase; your item may not fit or you simply might have changed your mind. For any of the reason you wish to return, exchange, or be issued a store credit, we have a fast and efficient way to make this process hassle free for our customers.

Note:

1. Please email us at alisaus@ever- pretty.com with 3 days (72 hours) of receiving your package. Please state the matter of your item and the reason for the return or exchange.

2. Dresses must be postmarked back to us within 14 days from when the item was received.

3. Item(s) must be returned in its original condition with no signs of wear, tear, or odors. Return shipping charges will be the buyer's responsibility.

4. All items that are returned MUST have the Returned Merchandise Authorization number (RMA#). If any packages do not have the RMA, the return transactions will not be successfully processed. NOTE: The RMA# will be given with the response email.

5. If a negative feedback is posted before an attempt to resolve the problem, Alisa Pan will reserve the right to accept the negative feedback as the final resolution to the matter and a return will no longer be accepted.

6. If buyer misread our item description prior to bidding, so that the item is unfit, we do not offer exchange.

Exchange, Refund&Credit Policy:

1. For quality issues please supply photos of the matter to be resolved. If the matter cannot be resolved, we will resend you a new dress, refund you or give you store credit. If the matter can be resolved we will offer store credit to fix the matter.

2. For International delivery refunds will be issued if your item is not received by 6 weeks. For the Holidays (Nov. Dec. Jan. ) please allow up to 8 weeks for your package to arrive.
    For Domestic delivery we ship items within 48 hours of receiving your payment during Monday-Friday. Please allow 2-3 business days for your package to arrive.

3. If you are not satisfied with your purchase, we will offer a return for the dress amount refund.

Feedback

Feedback will be left for you, once your item has been shipped. If you are satisfied with your product and our service, please support our eBay business and leave us a positive feedback and a 5 star rating. Your feedback will keep us moving forward and help us to be consistent with improving our service.

If you are not satisfied with our product and services, please email us first and then we will resolve the matter for you, in timely manner.

If you leave a negative feedback before contacting us that will be the final result.

How accurate was the item description? Very accurate How satisfied were you with the seller's communication? Very satisfied How quickly did the seller dispatch the item? Very quickly How reasonable were the P&P charges? Very reasonable

Contact Us

Please contact us if you have any questions or suggestions for us to improve your shopping experience. Your satisfaction is important to us. Thank you for shopping with Alisapan.

Our office hours are Monday − Friday 8:30am to 5:30pm PST. Your email will be answered at the earliest time possible.

Email: alisaus@ever- pretty.com