 |
What
is the difference between Canopy & Tarp? |
|
Why
the Canopy Kits does not Includes the Pipes? |
|
What
Type of Tubing do I need and Where Can I buy
them? |
|
I
Can't Find the Tubing locally, Can you Ship them
with Canopy Kit? |
|
Which
Canopy Kits is Best for my Need? |
|
I
need a Replacement Tarp, How can I ensure the
Correct Size? |
|
I
need a Side/Front/End Wall, How can I ensure the
Correct Size? |
|
I
Can't Find the Size I need, Can you Do Custom
Size? |
|
Instruction
Guides for Canopy Kits, Pop-Ups and All-In-One
Tents? |
|
|
How
Can I Change / Cancel
Order?
You may request a change or
cancellation of your order, provided
your order has not already been
processed and shipped. Please email at
ebay@all4canopy.com
with your exact changes and item number. If
you request canceling order, we will
do our very best to cancel the order
and will send a confirmation upon
cancellation. |
Do
you Charge Sales
Tax?
Sales tax is only required for orders
shipping to State of California. 8.25%
Sales Tax will be added to total
including Shipping & Handling
Charge. |
What
are my Payment Choice?
|
We
Accept Cashier's Check, Money Order,
Visa, Master, American Express and Discover Card
via Paypal.
Sorry, WE DO NOT ACCEPT PERSONAL CHECK OR COD...
|
|
ALL
PAYMENT MUST RECEIVED IN 5 WORKING DAY
FROM THE END OF
AUCTION! |
|
|
|
Do
you Ship Internationally?
We
are only ship to Canada at this time.
Local duties, import taxes and or
customs charges are the sole
responsibility of the customer. |
Do
you Ship Alaska, Hawaii, APO, FPO
& US Protectorates and
Territories?
We ship most items to all states,
including Alaska and Hawaii, plus the
following major protectorates and
territories of the United States:
American Samoa, Federated States of
Micronesia, Guam, Marshall Islands,
Northern Mariana Islands, Palau, U.S.
Virgin Islands and Puerto Rico. And
also ship to Military APO/FPO. Not all
items can be shipped to Alaska,
Hawaii, Military APO/FPO addresses,
major protectorates and territories of
the United States and certain
restrictions may apply. |
Can
I Pick Up My Order?
Sorry,
we do not offer Order pick up at our
location.
However,
local delivery is available!
We offer FREE local delivery with
orders more than $500!
Please call us at 626-737-9487 for the detail.
|
How
to Check Shipping
Charge?
The Shipping charge is based on Item's
weight, size and delivery address.
We charge Actual Shipping plus minimal
handling fees to cover shipping
preparation.
Please use eBay shipping calculator to
see shipping & handling fees
before you bidding or ordering! |
Do
you offer
Shipping Discount?
Items
that ship together to same shipping
address will be automatically
discounted at checkout.
If you order 2 or more items from us
within a 3-day time period, wait for
the last auction to end and your
checkout will automatically combine
and discount the shipping for your
invoice.
The item with the most expensive
shipping charge will be used as the
base-shipping amount.
When combined weights are more than
150 LBS, eBay shipping calculator may
not display the combined shipping
charge.
In such case, please email us at ebay@all4canopy.com
and we will send you the invoice with
discounted shipping & Handling
charge! |
What
are my Shipping
Choice?
All4canopy.com offers the following
shipping methods:
| 48 Continental US States
(Transit times are in
Working Day) |
| Carrier |
Transit
Time |
Processing
Time |
| UPS
Ground |
1
- 5 Days |
1
- 2 Days |
| UPS
3Day Select |
3
Days |
1
Day |
| UPS
Next Day Air |
1
Day |
1
Day |
| *There
is no Saturday, Sunday or
Holiday Delivery Available! |
*Some Oversized and
Overweight item must ship with
Freight Company, and
shipping time
may vary by the destination,
please
email at ebay@all4canopy.com
for detail. |
Alaska,
Hawaii, APO, FPO & US
Protectorates and Territories
(Transit
times are in
Working Day)
|
| Carrier |
Transit
Time |
Processing
Time |
| USPS
Parcel Post |
4
to 6 Weeks |
1
- 2 Days |
| USPS
Priority |
3
to 5 Days |
1
- 2 Days |
| USPS
Express |
1
- 2 Days |
1
Day |
| *Not
all items can be shipped to Alaska,
Hawaii, Military APO/FPO addresses,
major protectorates and territories
of the US and certain
restrictions may apply.
|
| *APO/FPO
addresses may takes 2 to 4
weeks, regardless of the shipping
methods.
|
| Canada
(Transit times are in
Working Day) |
| Carrier |
Transit
Time |
Processing
Time |
| USPS
Global Airmail |
4
- 10 Days |
1
- 2 Days |
| USPS
Global Economy |
4
- 6 Weeks |
1
- 2 Days |
| *Not
all items can be shipped to Canada and certain
restrictions may apply.
|
| *Local duties, import taxes and or
customs charges are the sole
responsibility of the customer. |
|
When
will I Receive my Order?
| The
actual delivery dates are
based on several factors,
including your shipping
address, how quickly we can
prepare your order to ship,
and the shipping method you've
chosen. |
Most
orders, placed before 2PM
Pacific Time, will shipped out
on following day, excluding
weekends and holiday. Orders
placed on Friday after 2PM,
will shipped out on the
following Tuesday.
However, for UPS Ground and
USPS Parcel Post, may takes up
to 2 business days to Ship. |
|
For
example, if you order an item,
select UPS Ground, deliver
to New York, you can use the
chart above and UPS Ground
Transit Time chart below to
determine that your order
should arrive 6-7 working days after you place it. |
|
Do
You Provide Tracking Information?
You do not need to do anything!
All4canopy.com will automatically send
your tracking numbers via e-mail once
your order has shipped. If for some
reason you have not received a
tracking number and your order has
indeed shipped, please verify your
e-mail address on file.
Sorry, we do not provide tracking
number for the Canada and USPS Parcel
Post at this time... |
|
|
|
We want you to be
completely satisfied with your
purchase!
If for any reason you're
not entirely pleased, simply return
the item within 14 days from the
receipt of shipment for
Exchange or
Full Refund.
|
| 100%
Satisfaction Money Back Guarantee
|
| Before you return the item for a refund, please note the
followings, |
|
|
All returned products must be 100% complete, in re-saleable condition, and with original packaging material. |
|
|
Tarps must be unopened in Original Packaging WE WILL NOT ACCEPT RETURN FOR OPEN TARPS. |
|
|
We reserve the right to charge a fee if the parts are missing, damaged. |
|
|
Must be accompanied by a copy of all4canopy's return authorization email. |
|
|
Return item must receive in
14 days from the date that return authorization issued. |
|
|
Use only reputable carries providing proof of delivery and insurance for the entire value of the shipment. |
|
|
Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment |
|
|
We cannot accept collect or postage-due returns shipments |
|
|
There is NO RESTOCKING FEE for return. |
|
|
Full refund will be issued except Shipping & Handling Charges |
|
|
Once we receive your return item, we will inspect and notify eBay to cancel the transaction.
When you receive the email from eBay, you must reply and confirm of cancel the transaction.
After we received the cancel transaction confirmation from eBay, we will issue the refund in 3 working days. |
|
|
If
you received Defective or Incorrect item and
would like to Exchange,
|
In the unfortunate event you receive a defective
or incorrect product, we do sincerely apologize.
We are here to help and will be happy to assist you with a replacement within
14 days from the receipt of
shipment.
We are more than glad to replace the defective
or incorrect item caused by all4canopy.com, however, does not cover damage due to neglect, hurricane, earthquake, wind, snow, rain, fire or any other act of nature, also does not cover damage due to misuse or improper fastening, securing, or installation. |
|
|
Please
follow the simple step below for
easy Exchange or Refund.
|
|
|
To Return, Exchange or Replacement, please email our Return Department at
ebay@all4canopy.com.
When sending email, please include following
information.
1) Name
2) Address
3) Phone number
4) Email Address
5) Order Date
6) eBay Item Number
7) Reason for Return/Exchange/Replacement
8) Item needs to be Return |
|
|
Upon receipt of email, we will review and send you the Return Authorization Email
with RMA number |
|
|
When you receive the Return Authorization Email, please follow the instruction on email. |
|
|
When shipping Return/Defective item, make sure to include the copy of Return Authorization Email. |
|
|
We must receive the Return/Exchange/Replacement item in
14 days from the date that return authorization issued. |
|
|
For
the Refund, please comply following,
Once we receive your return item, we will inspect and notify eBay to cancel the transaction.
When you receive the email from eBay, you must reply and confirm of cancel the transaction.
After we received the cancel transaction confirmation from eBay, we will issue the refund in 3 working days. |
|
|
For
the Exchange,
Once we receive the item, we will ship exchange or replacement item no more than
3 working days. |
|
|
|
|
) 
