Direct from our family to yours!
We are a proud family business with over 40 years of experience
in the Costume and Halloween Industry.
We strive to provide our valued customers with the lowest prices
We are dedicated to offering the best selection of merchandise
as well as safe and secure online purchases.
911Costume.com also boasts over 40 years of selling costumes and
accessories to hundreds of thousands of individuals throughout the United
States, Canada, Australia and beyond.
We are a small, family owned and operated business located in
Massachusetts providing costumes and accessories all year to our valued
customers since 1973. We are open year round for your convenience as well as for
your needs that extend beyond the Halloween season. We believe in fair business
and ethical practices and our motto is simply, “Treat others as you would like
to be treated”. We are more than willing to answer questions and resolve any
issues as they arise.
From 1973-2013 we operated a retail location in Waltham, MA and
in the spring of 2013 moved to a warehouse in Concord, MA where we now
exclusively ship orders to our customers in the US as well as many international
locations. Moving from the retail location to a warehouse has allowed our family
to closely focus and dedicate more of our time to our online orders as well as
offer comprehensive customer service to our valued customers.
All inventory at 911Costume.com is hand-picked by our buyer who
thoroughly enjoys finding products for our costume company and in turn provides
our customers with the best the Costume Industry has to offer in costumes,
accessories and Halloween.
911Costume.com is a long-time member, in good standing, of The
National Costumers Association which has been in operation for over 80 years.
The NCA is a professional organization promoting the artistic, historical, and
social nature of costuming and encouraging ethical business standards.
We believe that our customers appreciate the one-on-one
attention, fast communication and low prices that we are able to offer. Due to
911Costume.com maintaining successful, long-term relationships with our vendors
we are able to pass on our discounting to you. We also firmly believe that
because we are a small family business each of our employees has a stake in the
success of our business and provides service far beyond the level you can expect
at other costume stores and websites.
Larger websites are more difficult to contact and have temporary
help who are unable to answer questions about the items the company carries as
well as details about shipping, discounts and inventory. Most of our emails are
answered within 24 hours or less. On average, we are able to answer emails
within 8 hours of receipt. During office hours phone calls and emails are our #1
priority, only after shipping your orders in a timely manner. In-stock orders
received before 2 PM EST will ship that day, Monday-Friday (excludes holidays).
During the Halloween season we will work 90 hours+ per week in
the month of October to get your order shipped. We are absolutely dedicated to
shipping your order to you in a timely manner. We strive all year long to
efficiently process, pack and ship orders as well as maintaining stock levels.
We watch for new trends as well as offering the best discounting in the industry
(when 5 items or more are purchased)from our own website.
We have worked extensively with schools, colleges, theater
groups, families, corporations, costumers and makeup artists. We have also
developed a line of exclusive costumes for Book Reports and School Projects that
cannot be found at any other source. We have our own original line of Bloomers,
Pantaloons, Knickers, Newsboys, Dickens’ Capes and Monk’s Robes. Our exclusive
Prairie Girl, Schoolgirl costumes and our 1950s Chiffon scarves are among our
best selling items.
We have over 15+ years of experience in International shipping
as well as Domestic. Our goal is to keep shipping costs as low as possible.
Comprehensive research was done recently to source the best shipping options
while keeping both price and speed in mind for our customers.