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How It Works

1. Pick and read the terms of  the package you like.
2. Check availability with us BEFORE you purchase.
3. Purchase and pay for your package if your dates are available.
4. Follow the link in your purchase confirmation email from eBay to fill out our internet based reservation form immediately after your purchase. Allow up to three (3) full business days to have your request processed and confirmed. We will contact you if additional information may be needed before we can confirm your reservations.
5. We will email your confirmation  to you.

Payments: We accept payment via PayPal or you can call our office at (423)245-8200 and pay by MasterCard, Visa, or Discover. If you pay via PayPal, we require you to place a credit card on file for your vacation. No Checks or Money Orders.

Availability: Dates are confirmed by an email confirmation letter with a confirmation number. To try to ensure your availability, submit your online reservation form as soon as possible after you purchase your package. Holidays fill up quickly.

CHANGES/CANCELLATIONS: Reschedules and cancellations must be requested by email with your your name and confirmation number (if applicable) before being completed.

QUESTIONS?
Call (423)245-8200
Mon-Sun 9:30a-5p EST

  
    
 


How To Contact Us




Phone & Fax Numbers
(423) 245-8200 Tel
(423) 408-1499 Fax

Customer Service Hours
Monday - Saturday 9:00am-6:00pm EST

 


 




Our Promise to our Customers:

After the auction purchase, you become our 'Guest'. We strive to ensure our guests a pleasant transaction, easy reservations and do everything within our power to achieve that goal. Our years of experience guarantee you reliable top notch customer service with a personal touch. We give it our all to make sure you have a great vacation, from our reservation service through arrival.