Q. Are all of your items 100% Authentic?
A. At Always Boutique, we always have and always will only sell 100% Authentic Louis Vuitton, & other designer goods. Authenticity Guaranteed or Triple your Money Back! As a certified professional My Poupette Recommended Seller (MPRS), we are a reputable & knowledgeable reseller vowing only to sell authentic goods, all backed & fully guaranteed!

Q. Why should I buy from Always Boutique?
A. Online Since 2002, with over 3,000 World-Wide Internet Sales & Growing, we have worked hard to establish a dependable and respectable reputation on eBay. At Always Boutique we are proud to offer 100% authentic items 100% of the time, providing the very best customer service that we can.

Q. What is your payment policy?
A. We allow up to 10 days for payment. If you need to pay at a further date please contact us to let us know when we can expect it. Further details on our payment policy can be viewed on our store policies page.

Q. Do you offer a lay-away plan?
A. Yes we can work with you. We require a non-refundable 50% deposit up front and allow up to six weeks to pay off remaining balance. This allows you to reserve the bag for guaranteed purchase. Item will be shipped upon receipt of last payment. Paypal also offers payment plans. Please refer to Paypal for further details on their lay-away plans. We do work with buyers and if you wish to handle it another way or method, please let me know.

Q. Do you offer consignment service?
A. We would be honored/happy to sell, buy or consign any of your designer luxury goods. The name brands we specialize in include Louis Vuitton, Hermés, Gucci, Bottega Veneta, Prada, Chanel, and Coach. For further details on our consignment service and how to get started, please view our consign page and fill out the Consign/Sell your item form.

Q. How much is the Shipping and Handling Charge?
A. Shipping is calculated according to delivery address and exact size and weight of package. In striving for 100% customer satisfaction and to ensure your item arrives promptly and safely, each item is beautifully and carefully packaged. All shipping quotes include a minimal handling fee to cover material and packaging costs. We do not make any money off shipping. If shipping is not free, then it is the exact cost.

Q. Are items insured?
A. Due to eBay's new policies, we are no longer able to sell insurance as an optional feature. Since most of our items are of high value, and we want to protect the buyer, we will be including insurance as part of the shipping and handling. These items include those valued over $200.

Q. Do you ship internationally?
A. We ship mostly worldwide, depending on the country and customs, via USPS Express and Priority Mail. If you would prefer using another shipping carrier, let us know and we are willing to work with you. Orders processed within 48 hrs with approximate delivery time varying by country. Buyer is responsible for any Customs, Duties/Taxes applicable by their local government (for specific info on customs & duties, contact your customs agency). I mark all items as a 'gift'.

Q. Do you offer combined shipping?
A. Yes we do. If you are buying more than one item, please wait to pay until you are finished shopping and then email us and we will provide you with an invoice with combined shipping so that all of your purchases can be shipped out together with one total shipping cost.

Q. Do you ship to military, APO/FPO?
A. Yes, we will offer free USPS priority mail shipping with insurance to FPO military addresses, as a gesture of our appreciation to those serving our country.

Q. If I live in the Atlanta area, can I pick up my purchase at your store to avoid shipping charges?
A. Not a problem. We are a home-based business and are happy to work with you. To arrange a specific time and day, please contact us at ebay@alwayslv.com.

Q. What is your return policy?
A. At Always Boutique, we provide our customers with a 14-day Hassle-free return policy. Our buyers are considered an asset and feel they should be treated as such!! It is our goal and is very important to us to ensure that you are 100% satisfied with your transaction. If for any reason the product does not meet your expectations upon arrival, you have 14 days to return the merchandise for a refund or exchange. Further details can be viewed on our Store Policies page.

Q. How long does it take to process a return?
A. Refunds are processed within 2-3 business days upon receipt of returned item. All refunds are issued via the original transaction minus shipping fees, unless prior agreement is made.

Q. Does purchase include a dust cover and/or gift box/bag?
A. Item does not include any of the above unless noted in the listing. We do have various sizes of dust covers, gift bags and boxes available for purchase. If you are interested in adding one or all to your purchase, please contact us at ebay@alwayslv.com.

Q. Is the receipt and/or store tags included with item?
A. Unless noted in listing, receipt and/or store tags are not included. PLEASE NOTE--- The fact that a designer item you are looking at has a receipt or store tags, does NOT mean that it's authentic. The fakers do a better job duplicating the tags & receipts than they do with the bags! Regardless if the receipt is included, our items are without a doubt 100% authentic or 3x your money back!

Q. Will you add a Buy It Now price to an auction listing?
A. In all fairness to other interested buyers, we do not end our auctions early by adding a Buy It Now. We hope you will consider bidding in the auction instead. Note that if you enter your desired Buy It Now price as your maximum bid, you might still win the item for less than that price.

Q. How can we be reached?
A. Our regular office hours are Monday-Friday 10am-4pm. Please email us any questions you may have at ebay@alwayslv.com.