Bought a brand new Dell laptop, sealed in box from seller. While setting-up for use, the laptop crashed a few times. By contacting Dell for support, I learned that it regards an "exchange unit". Exchange units are described as "refurbished items, not new and may use a combination of used and new parts". The sellers' main reaction after communication was that the item is new and that I damaged it. Had to return item and recover money via claim procedure. Dishonest seller, stay away!
0***i (132)- Feedback left by buyer.
Past 6 months
Verified purchase
Fast delivery and was just as the specs said.
a***i (108)- Feedback left by buyer.
Past year
Verified purchase
As described. Great communication from seller who patiently answered all my questions.
i***c (654)- Feedback left by buyer.
Past year
Verified purchase
Fast Delivery. Outstanding Service! Great Company. Thank You!
i***c (654)- Feedback left by buyer.
Past year
Verified purchase
Fast Delivery. Outstanding Service! Great Company. Thank You!
8***0 (920)- Feedback left by buyer.
More than a year ago
Verified purchase
Great product, product was open box, but the Dell laptop was sealed and brand new as promised. Great communication with seller throughout the process!
Reply from: artaag- Feedback replied by seller artaag.- Feedback replied by seller artaag.