Things You Can Do To Ensure Prompt Shipment of Your Order

1) If paying by credit card, be sure to input the correct Billing Address for your credit card. This is the address where you receive the monthly credit card bill or statement. At current time, we can only ship to the billing address.

2)(Wheels & Tires Customer Only) In the Notes/Comment section, please be sure to put your vehicle information, including year, make and model, 2 contact telephone numbers, and your e-mail address. One of our Sales Team member will need to contact you to confirm your order.

Why this is important:

-We will always strive to communicate with our customers on the status of their order by phone or email to ensure smooth transaction from start to finish.
-If your ordered item is sold out, we will contact you as soon as possible to go over your options.
-Some orders are subject to a phone confirmation before shipping.

1) If possible, please check your e-mail daily for any inquiry or order status updates from us.

2) We are here Monday-Saturday from 9:00am to 7:00pm (PST) to answer any questions or concerns you may have. Our toll free number is 1-888-814-1158. 

Once You Receive Your Product (Wheels & Tires Customer)

This is very important:

1) Please test fit first to ensure proper fitment. If there are any issues with fitment, please give us call at 1-888-814-1158 before mounting the wheels.
2) If there are any issues with the wheels, please do not mount them. If you mount them, you own them.
3) Some vehicles may require additional modifications to facilitate proper fitment.

Thank you!

A tracking number will be e-mailed upon shipment. Extra charges will apply for shipments to APO/FPO, Hawaii, and Alaska.

We normally ship within 24-48 hours after receipt of a cleared Paypal or Credit Card payment with a confirmed address before 5 PM Eastern Standard Time during weekdays.

The following map gives APPROXIMATE shipping time. Occasionally, time in transit may be longer due to unforeseen circumstances. However, we strive to be as accurate as possible when quoting shipping times.

Warranty for Wheels & Tires

Audiocitywheels warrants that wheels/tires are brand new and have NEVER been used.

Only Chrome-plated wheels carry a one year structural warranty and a one year warranty on the finish.

·                     No warranty is provided on painted wheels.

·                     Polished and billet aluminum wheels oxidize and require regular maintenance, therefore, their finish is not covered by any warranty.  

·                     Tires carry full manufactures warranty.

·                     Other than applicable manufactures warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.

We do not warranty any damages or structural failure due to misuse, improper handling, poor road conditions, abuse, dropped, broken, chipped, bent, punctured or physically damaged items.

Warranty for Other Products

 We want you to feel as comfortable as possible on your purchase. Audiocitywheels  will honor all manufacturer warranties on all of our products.
Unfortunately, subwoofers do not come with manufacturer warranties, but do come with a 30 day Audiocitywheels’s satisfaction guarantee.
Most items come with a warranty against manufacturer defect or failure for a period of three months to one year from the date of your purchase, depending on the manufacturer. This warranty covers replacement or repair of the product with the same product.

Warranty is void if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is void due to mishandling, improper use, or defacing of the product.

Products damaged due to improper or inadequate packaging when returned are not granted warranty coverage. There is no charge for repairing products covered by warranty apart from shipping costs.

Any warranty request must be done by submitting a warranty service request. After submitting said warranty request, we will review the request and issue an RA #. Only products with a valid RA# will be accepted. All other returns will be refused on arrival. When you ship your item, please use a shipping method that can be tracked, such as FedEx or UPS and provide the tracking number to us in writing. Always insure the shipped items for the full purchase price.

If returned products are found not to be subject to the warranty coverage, the product will be returned to the sender, without repair or replacement, at the senders' expense.

Buyer(s) are responsible for all shipping costs, plus a 25% restocking fee. This will be applied to all cancelled and/or returned orders. All items must be returned in brand new condition with original packaging. No cancellations or refunds will be issued on special orders, custom built, custom painted, or 3 piece wheels. All items are subject to availability.
Any shipping damage or defects must be reported in writing within 24 hours of receipt. All claims must be reported within 24 hours of receipt of merchandise in writing only. We assume no responsibility for delayed, damaged or lost items by the shipping company. Shipping damage claims must be filed with the shipping company. We will assist in this process; however, we must be notified of damages in order to facilitate the claim process. No exchange will be given for customers who bid on incorrect items. Please read the item description carefully and ask any questions before placing any bids.

This limited warranty is the sole express warranty given and is IN LIEU of all other express warranties, whether oral or written. All implied warranties, including, without limitation, warranties of merchantability of fitness for a particular purpose are here by disclaimed. This warranty expires upon transfer of title of any products by the original retail purchaser. No warranty or representation by anyone other than the manufacturer shall be binding.