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need on this page? Please email us. Need More Help?
Select a Topic:
Who is your shipping carrier?
All Orders
are Shipped from the United States. We use UPS as our shipping carrier.
How
much does it cost to ship the item(s)?
All shipping cost
will be shown during checkout. And, it is on the bottom of the item detail
page. If you need exact shipping charge, please feel free to email
us at for accurate fees.
Also note that if
purchasing multiple items from us, we will send you an invoice with combined
shipping charges. Combined shipping is available on most products, the
software will automatically calculate for you based on the items that
you have purchased. It is usually a 10-15% discount.
What
if the item is damaged or lost? Keep
your original packing. Send us an email to awesomedeals911
with “CLAIM” in the subject line. Include your first and last
name the order was paid under and shipped under. Include your auction
or order number, address, phone number and what happened to your order
and we will respond with solution. Guaranteed against any defects. If
item is defective, buyer must inform seller within 2 days. Absolutely
NO REFUND. We do replace!
Please don’t
be mean to us, we have no control over UPS and FEDEX, you know how it
goes?
Since your satisfaction
is a priority, we do replace! All sales are subject to availability of
product. Any damages or shortages must be reported within two days from
when your package is delivered. You must keep all packing and shipping
boxes and materials or a claim cannot be filed on your behalf for damaged
items. Refund will be provided or substitute item offered if purchased
item is no longer available. Seller is not responsible for lost/damaged
packages if uninsured. All warranty service and technical support are
provided by manufacturer. If item is defective, repair and/or replacement
shall be via the advertised Warranty provider. We are only able to refund
shipping costs if a wrong item was sent. If an item arrives damaged, we
will send out another item via the same shipping method as originally
chosen, but we will not refund the shipping costs.
When
will my order be processed?
Depending on availability, most orders are shipped within 2 business days
from when we receive your payment.
Keep in mind that UPS Will not deliver to PO boxes or APO/FPO addresses
and does not deliver on saturdays!
Once
my order has been processed, where will it ship from?
All orders placed through awesomedeals911thestore.com
will be shipped from the United States.
Note International Buyers:
: You may be charged some additional fees upon the delivery of your item.
These may include, but are not limited to: brokerage fees charged by the
shipper, customs taxes, VAT taxes, import duties, and custom clearance
fees. These additional charges can be particularly high. Please be aware
that we will take no responsiblity for these or any other additional charges.
The buyer is fully responsible for paying these additional charges.
Please check
with the customs department in your country about its importation policies
to avoid unexpected customs fees or duties.
How
long will it take for my order to ship and arrive?
Upon authorization of your credit card, an order confirmation will be
sent to the email address you have specified. A shipping confirmation
will then be sent to that same email address upon shipment of your order.
Most in stock orders are shipped within 1 business day of being placed.
Delivery can take between 3 - five business days on US orders dpending
on shippping method. International orders can take 2-3weeks for delivery.
Keep
in mind that UPS Will not deliver to PO boxes or APO/FPO addresses and
does not deliver on saturdays!
Will
you e-mail my tracking number once you ship my item?
Tracking numbers are e-mailed from UPS once we have shipped your item(s),
if you have not gotten the tracking number, please check your junk or
bulk e-mail folder (please be patient, you will get it when the order
ships). If your item was sent USPS please e-mail for your USPS Delivery
Confirmation number. USPS does NOT provide tracking numbers for International
Shipments
This will allow our
customers to track their packages to their doorstep! Otherwise, please
contact awesomedeals911
and we'll be happy to track your order.
How
do I know if I am ordering on a secure site?
Of course you are.
We encrypts your personal information, such as your credit card number,
when transmitting over the Internet using SSL. When your browser is in
secure mode, you will notice an unbroken key or lock at the bottom of
the page. We are also 100% secure so your credit card is safe as well.
We have been in business for a long time and have always prided ourselves
with good customer service and honesty.
What
are you going to do with my name and order information?
We only use the personal
information that you submit to this website to process your order and
supply the goods to you. We will also not use your personal information
for other purposes, unless you opt in to receive other information from
us.
Which
method of payment do you accept?
We accept Pay Pal     
and Money Order
How
do I return a product that I purchased on-line?
It's easy to return an item for an exchange. Indicate the reason(s) for
your return by emailing awesomedeals911.
And, if the product(s) is defected, please email
us the picture(s).
Shipping
charges are non-refundable.
Do
you ship internationally?
Yes, we do ship internationally.
Internationally shipping can take 2-3 weeks for delivery.
Customs policies vary widely
from country to country and you may be subject to import duties and taxes
once a shipment reaches your country. Please check with the customs department
in your country about its importation policies to avoid unexpected customs
fees or duties. awesomedeals911 is NOT responsible for any sales taxes, customs
duties or other taxes charged by your customs department. Additionally,
when ordering from the awesomedeals911, you are considered the importer of
record and must comply with all laws and regulations of the country in
which you are receiving the goods.
What
if I need to cancel my order?
If you have made a purchase
on our site and wish to cancel, please just email
us and we will deal with it.
How
do I combine shipping when I have bought multiple items?
Easy, just use our checkout
and it will do all of the work for you.
Also note that if purchasing
multiple items from us, we will send you an invoice with combined shipping
charges. Combined shipping is available on most products, the software
will automatically calculate for you based on the items that you have
purchased. It is usually a 10-15% discount.
Please Note: Combined orders
can only be delivered to one address!!
I
am purchasing a gift, can you send it direct to the person I am buying
it for?
If you are purchasing
an item as a gift we are happy to send the item to the person you are
buying the gift for. You will need to include in your payment that the
purchase is a gift and what address you would like the purchase shipped
to.
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