Warranty (Not valid for collectibles):
Please Note: The 1 year warranty is supported by Babytowns.
We have 8 sourcing teams in worldwide to merchant branded products with lowest price for you. As part of our suppliers are not in your country, we act as a warranty provider for all of our products.
In case of defectives found, only factory defects are accepted as the reason of return. We are not able to give you a refund if the defect is due to buyer's misuse. If you experience any problem with the product within the warranty period, please contact our dedicated Customer Service Representatives who will assist you until the problem is solved.
When you purchase a product from us, we promise to repair or replace it, if needed, at no additional cost for 12 months from your date of purchase (exceptions: loss, theft, or extreme abuse).
Please request an RMA number from us when you want to return any items.
1. Do I have to pay delivery charges for returning goods to you?
A. The cost of returned items is the responsibility of the customer unless the goods are found to be faulty or delivered to you in error. A maximum of £7/$10 can be credited towards any delivery costs incurred. A technical diagnostic examination may be carried out prior to any replacement or refund.
2. How do I return my goods?
A. Please email us a request so that we can have an RMA number arranged with you, and provide you with a returns address. Items returned without a RMA number will not be processed.
3. Do I have to pay delivery charges for the repaired item returned to me?
A. No. We will arrange the repaired item to be sent back to you complimentary so long your item is covered under our 12-months warranty.
4. How long is the repair process?
A. The repair process is usually 28 working days. This time will vary according to each case and delays may occur if complicated repairs are required or if special parts are needed.
5. What happen if I do not complete an RMA form with my return goods?
A. We will not be able to process all returns good without an RMA form.
6. How do I know if my returned goods in repair are being received by you?
A. You will receive an email from our Return Team confirming the receipt of your item. After which, you will then be updated once our technician has checked the product.
7. What countries can I return the product(s) to?
A. We have repairing centers in UK, Germany, USA, Australia and Hong Kong.