BEFORE EMAILING US PLEASE CHECK THAT YOUR EMAIL SPAM FILTER CAN RECEIVE ANSWERS FROM EBAY SELLERS (at a guess at least 50% of our buyers do not receive our emails)
If you do not receive your order, please check with your family members, or other flat occupants, and your local delivery office. The post office do not consider an item lost in the UK until 15 working days after posting. (or 25 working days for overseas)
EBay should automatically let you know by e-mail when we have posted your package. If you have not received your package by the specified time then let us know and we will inform the post office who will check into your area. (we always get proof of postage).
Obviously, we have no control on items once we have left them at the Post Office, so please blame Royal Mail not Beadypapers for late delivery or lost packages.
(We always get proof of postage). We have to work to their rules whilst waiting for them to trace your package.
Ebay's rules do
not allow for UK Post Office terms and conditions. We cannot inquire about
any undelivered packages until
15 working days after expected delivery date (UK). 25 working days after
expected delivery date (non UK).