How to Return a Product

To return a product for any reason, please call us at 1-888-901-9990 or email us at rma@bellsbikeshop.com within 30 days of receiving your order. We will issue a Return Merchandise Authorization (RMA) number which is required to process your return. Products, along with their original packaging, must be returned to us intact and in new condition. Please note that returning an item for any reason besides receiving incorrect or defective merchandise will incur shipping charges that you are responsible for.

Check all merchandise for damage or defect as soon as you receive an order and before using it. In the event that you have received the wrong item, or a defective item, email us at the above address within 72 hours. We will refund you or replace the item at no charge. If we send you a replacement product we will provide a UPS Return Tag so that you can return unused merchandise to us at no cost.

In the event that you are sending a return item back to us, please note that we are not responsible for lost or damaged packages. For this reason we recommend that you use a shipping method that offers signature confirmation, tracking and insurance. Please ship returned merchandise packages to the following address:

Bell's Bike Shop
Attention Returns
1320 E Passyunk Ave
Philadelphia, PA 19147

Returns Policy

Returns will only be accepted within 30 days of receiving the product, and only if a Return Merchandise Authorization (RMA) number has been issued. Bell's Bike Shop reserves the right to refuse refunding any package returned to us without authorization. Returns will be processed within three (3) business days of receipt (not including weekends, holidays, or the day the package is delivered).

Customers are responsible for all return shipping charges unless they receive an incorrect or defective item.

When shipping an item back to us, we recommend that you use UPS, FedEx or any carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. The customer agrees to the responsibility of shipping and insurance charges as well as any loss or damage risks associated with shipping, just as we do when we ship items to you.

We will not accept returns if it is clear the item has been used or installed, or if the item is damaged or defective due to misuse. This is why it is important that all orders are inspected immediately upon receiving them and we are made aware of any issues within the allotted time period.

Order Changes and Cancellations

All requests to change or cancel an order should be made over the phone with one of our representatives. Requests sent via email may not be received in time, and your order may ship. Please confirm that your order is correct before submitting your order. An order that has already received tracking cannot be cancelled. Please call us to set up a Return Merchandise Authorization (RMA) once your order has been received.

Still have questions? Contact our Customer Service!

For questions regarding products, order delivery, or returns, please contact Bell's Bike Shop Customer Service.
Phone: 1-888-901-9990
Email: sales@bellsbikeshop.com