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Bell's Bike Shop
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USA | International

USA Customers

Here's how we ship...

You place your order, and barring a US Federal Holiday (Memorial Day, Labor Day, Christmas etc), Vacation (you would be notified of this time), or Weekend day (Saturday and Sunday) we try to ship your order no later than the next day. Some other people refer to the days that we can ship your order as "business days".

Once shipped, an email with your shipment details is forwarded to you. This sometimes comes later in the day or overnight depending on the shipping company. The email comes from our primary customer service email address of sales at bellsbikeshop.com

**Very Important** We send all emails to your EBAY registered email address. If you haven't updated it to a current one, you won't see any of the emails we send to you! Please add sales at bellsbikeshop.com to your contacts list to help insure delivery!

Now that we've armed you with this information, we highly recommend that you check up on the respective shipping company website to follow the progression of your shipment. Please NOTE! If your order was sent with USPS as your carrier, whom we highly recommend for their speed and price, do not necessarily expect to see scans of your package as it moves around the shipping world like you would typically see from UPS or Fedex. Their number is a "delivery confirmation" number. It does not work like a traditional tracking number. The USPS is only required to scan the package when they deliver it. They don't necessarily scan it at each point in the package's movement. We understand that this can be frustrating at times, but in 99.99% of the cases, the package gets there faster than with anyone else for the price.

WHAT DO I DO? I missed the delivery attempt...

Please contact the carrier and make arrangements for pickup or re-delivery. If for any reason, you've waited soooo long to contact the shipping company that they've sent the package back to us we will need to wait for the shipping company to deliver it back to us before we can take any other action other than to send you a duplicate order that you are billed for pending resolution of the returned package.
USPS Phone # 1-800-275-8777
Fedex Phone # 1-800-463-3339
UPS Phone # 1-800-742-5877

WHAT DO I DO? Its taking longer than I thought it would...

If you've tracked your package online and any of the following conditions exist and shipment hasn't arrived, please do let us know ASAP so we can help figure out where your stuff is!

Here's a chart for you based on shipping carrier/type:
Shipping Type:
Tracking Info Shows:
USPS First Class/Priority Mail 13 days have passed since your order was shipped
USPS Express
We're passed the delivery date quoted by USPS
Fedex All Services
We're passed the delivery date quoted by Fedex
UPS All services
We're passed the delivery date quoted by UPS

Once we are at this point, we can get involved to help get your package either found and delivered or replaced. Send us an email at sales at bellsbikeshop.com or call 1-888-901-9990

Obviously, if we get to this point, it sucks all around. You're unhappy, we're unhappy (we ship your stuff FAST cause we wan't you to get it FAST!) so please keep this in mind when you contact us. We will do everything we can as promptly as we can to get your stuff to you.

WHAT HAPPENS AFTER I REPORT THE MISSING STUFF???
We have to contact the shipping companies to let them know that your stuff is missing. They have to go look for it (their policy) and we have to give them a few days to find it (This actually works some of the time!).

During this period of time, we may send you emails that you need to fill out and email or fax back to us (we have a toll free fax # 1.888.901.9990) that basically state the obvious (that you don't have the stuff).

Once a determination has been made with regards to your shipment by the shipping company (lost or found and on the way to you), we will do ONE of the following based on what you'd prefer:

1. We will send a duplicate order.

*OR*

2. We will refund you in full for all charges. 

Either way you'll be eligible for 10% off your next order for your trouble because we're good, honest folks who want you to be 100% happy!

WHAT HAPPENS IF I CAN'T WAIT for the shipping company to do their thing???

We can put a duplicate order in to ship immediately. We will bill you for this, but rest assured we will be crediting you one way or another for one of the shipments.

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International Customers

Here's how we ship... (Please remember time differences when you contact us!)

You place your order, and barring a USA Federal Holiday (Memorial Day, Labor Day, Christmas etc), Vacation (you would be notified of this time), or Weekend day (Saturday and Sunday) we try to ship your order no later than the next day. Some other people refer to the days that we can ship your order as "business days".

Once shipped, an email with your shipment details is forwarded to you. This sometimes comes later in the day or overnight depending on the shipping company. The email comes from our primary customer service email address of sales at bellsbikeshop.com

**Very Important** We send all emails to your EBAY registered email address. If you haven't updated it to a current one, you won't see any of the emails we send to you! Please add sales at bellsbikeshop.com to your contacts list to help insure delivery!

Now that we've armed you with this information, we highly recommend that you check up on the respective shipping company website to follow the progression of your shipment. Please NOTE! If your order was sent with USPS as your carrier, whom we highly recommend for their speed and price, do not necessarily expect to see scans of your package as it moves around the shipping world like you would typically see from UPS or Fedex. Their number is a "delivery confirmation" number. It does not work like a traditional tracking number. The USPS is only required to scan the package when they deliver it. They don't necessarily scan it at each point in the package's movement. We understand that this can be frustrating at times, but in 99.99% of the cases, the package gets there faster than with anyone else for the price.

If we've shipped your order with the USPS, it will be delivered by your countries postal system and not the USPS. (i.e. Parcel Force, Australia Post etc) Please contact your local postal officials for delivery info.

WHAT DO I DO? I missed the delivery attempt...

Please contact the carrier and make arrangements for pickup or re-delivery. If for any reason, you've waited soooo long to contact the shipping company that they've sent the package back to us we will need to wait for the shipping company to deliver it back to us before we can take any other action other than to send you a duplicate order that you are billed for pending resolution of the returned package.
USPS Parcels - Contact your local postal officials for your country (i.e. Parcel Force, Australia Post etc)
Fedex Phone # +1 1-800-463-3339
UPS Phone # +1 1-800-742-5877

WHAT DO I DO? Its taking longer than I thought it would...

If you've tracked your package online and any of the following conditions exist and shipment hasn't arrived, please do let us know ASAP so we can help figure out where your stuff is at!

Here's a little chart for ya's based on shipping carrier/type:
Shipping Type:
Tracking Info Shows:
USPS Priority Mail International Flat Rate Envelope
25 days have passed since your order was shipped
USPS Priority Mail International13 days have passed since your order was shipped
USPS Express Mail International
We're passed the delivery date quoted by USPS
Fedex All services
We're passed the delivery date quoted by Fedex
UPS All services
We're passed the delivery date quoted by UPS

Once we are at this point, we can get involved to help get your package either found and delivered or replaced. Send us an email at sales at bellsbikeshop.com or call 1-888-901-9990 or Skype bellsbikeshop

Obviously, if we get to this point, it sucks all around. You're unhappy, we're unhappy (we ship your stuff FAST cause we wan't you to get it FAST!) so please keep this in mind when you contact us. We will do everything we can as promptly as we can to get your stuff to you.

WHAT HAPPENS AFTER I REPORT THE MISSING STUFF???
We have to contact the shipping companies to let them know that your stuff is missing. They have to go look for it (their policy) and we have to give them a few days to find it (This actually works some of the time!).

During this period of time, we may send you emails that you need to fill out and email or fax back to us (we have a toll free fax # 1.888.901.9990) that basically state the obvious (that you don't have the stuff). Trust us, these aren't our rules!

Once a determination has been made with regards to your shipment by the shipping company (lost or found and on the way to you), we will do ONE of the following based on what you'd prefer:

1. We will send a duplicate order.

*OR*

2. We will refund you in full for all charges. 

Either way you'll be eligible for 10% off your next order for your trouble because we're good, honest folks who want you to be 100% happy!

WHAT HAPPENS IF I CAN'T WAIT for the shipping company to do their thing???

We can put a duplicate order in to ship immediately. We will bill you for this but rest assured we will be crediting you one way or another for one of the shipments.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Country Specific Info (just some recommendations based on our experience)

United Kingdom | Italy | Denmark | Netherlands | France | Germany | Poland | Israel | Finland

Coming soon. Contact us for more info