The Express is the third party, which we can not represent. What we should do is to try our best to serve you well on art quality and communication. We do not send second chance offer although it is acceptable. It is to provide our buyers and bidders trust for my store. Please do not bid if not intending to buy. Sincerely appreciate for your understanding! For any reason you are not satisfied with the art, please contact us and refund will be given minus listing and S&H fee within 3 days!