Dear Sir or Madam:
Thanks for contacting me to resolve any potential problems,we really appreciate your kind willingness to communicate with me,however, because we are on the Chinese new year holiday until 2017-02-06,
the most important holiday in China, and on this holiday,we were away from the city we work and came back to our hometown to join our family.
So during these days, we might not be able to respond your questions in time, but we assure you,doing business with us is safe,any complaints from you will be handled as the first thing while the Chinese new year holiday is over.
Your money is safe if you couldn't get the goods in time or were not happy with the quality or service we offer, refund or resend will be your choice!
Thanks for your understand, we hope you have a better life in 2017.