CUSTOMER SERVICE

Need assistance? Please email us at seller@carparts.com and include as much information as possible, including your eBay order number. One of our customer service representatives will get back to you within 24 hours. Click here to see our Help section.

At CarParts, we deliver Just Great Parts CHEAP! Seven days a week, 24 hours a day, the absolute lowest prices on the Internet for top-quality stuff for your vehicle. So how do we do it?

• Warehouse Direct: CarParts has over a million different items from all the brands you know ready to ship direct to you from the warehouse. No middlemen, no crazy markups, no regional sales managers just top quality, brand name parts and accessories straight from the warehouse to your garage. We don't have stores so we don't need the real estate, don't pay for store personnel or landscaping for the parking lot. In addition to the over 57,000 parts in our warehouse near Chicago, we work with a vast network of warehouses across the U.S.A. to find you the best possible price on great quality stuff for your vehicle.
  
  
• No Frills Shopping: Part of how CarParts delivers "Just Great Parts CHEAP!" is that we've tabled the gimmicks found on other auto part sites. We've nixed the handholding, the "live chat" and the sales assistants who try to get you to buy more stuff than you really need. You've let us know that what you really want are the parts you need at the lowest possible price...and we're here to deliver.
  
  
• Industry Insiders: Another reason why CarParts can deliver on our promise of "Just Great Parts CHEAP!" is that we're your insider friend in the business. We know everybody the manufacturers, the wholesalers, the suppliers and all the retailers in the parts and accessories business. We know the secrets of the trade-where to find the Highest Quality Liquidation and Closeout Merchandise that make the Greatest Deals.
  
  
• Internet Experts: CarParts is an Internet-only business. We don't have retail stores so you can't show up at one of our stores or call us on the telephone we do all our business directly over the Internet. Fortunately, we're experts at what we do. Our experience and technology are rock solid. Your transactions are guaranteed verified and secure, so you can feel confident shopping with us.
  
  
• To learn more about CarParts, visit our website at www.CarParts.com

PAYMENT

We accept PayPal® only. Please pay for the item through the eBay auction, do not send us a payment. Just click on the "Pay Now" button from your "My eBay" page to redirect you to checkout, or follow the checkout link that will be sent via email when the auction ends. Payment must clear within 10 days of auction close. After 10 days, we will open an Unpaid Item Dispute and file for a refund.

Illinois residents will be charged 7% sales tax.

SHIPPING

Most items ship 1-3 business days within receipt of order. In order to ensure timely delivery for our eBay customers, we ship via FedEx Ground or UPS Ground for most orders within the 50 U.S. states. When your order has shipped, we will email you a confirmation notice.

Orders to P.O. Boxes will be shipped via USPS at the same shipping price quoted in the listing. If you would like to have your order to be shipped FedEx Ground, please provide a street address.

Orders to APO/FPO addresses will be shipped primarily via Priority Mail (Parcel Post will be used for orders over 30 lbs.). Hazardous items cannot be shipped via Priority Mail or off-shore via FedEx®.

Combining Orders: Unfortunately we are not able offer shipping discounts for combined orders at this time.

RETURNS

To keep our prices incredibly low, we need your help in minimizing returns. That's the kind of overhead that can drive up our costs which in turn we'd have to pass along in higher prices. So please double check that your order is correct before you hit the "Commit to Buy" button.

If you find that you made a mistake, or just plain changed your mind, you may return your parts as long as you get them back to us within 30 days of receiving your order. They need to be in new and unused condition in the original packaging. Rather than pass the cost of processing returns on to everyone in higher prices, we will reduce your refund by a 15% restocking fee. Directions for returning your parts are detailed below.

Problem with your order? Our customer service team is consistently amazed at how few mistakes our warehouse crew makes when packing orders. But we know it happens once in a while. If we make a mistake, please make sure you include a note with your order describing the error and we will waive the restocking fee.

Damaged delivery? If you notice the damage at the time of delivery, ask the delivery guy to wait while you check out the contents. If your parts are damaged, refuse the delivery. Then drop us an email and we'll start the process to get a new order shipped out to you. If you don't notice the damage until the carrier is gone, send us an email for instructions.

Return Instructions: Please print a copy of your shipping confirmation email and place it into the box you are returning. If you are returning multiple cartons please place a copy in "each" box to ensure that you are credited properly.

• All returns must be packaged to avoid damage.
• Ship postage pre-paid. Return shipping charges are not refundable.
• We recommend that you use UPS or FedEx so you have a tracking number.
• You will receive an email from us within 4 business days of our warehouse receiving your package.
• We will not be responsible for damaged returned merchandise.

Ship your return to this address:

CarParts.com Returns Department
763 Progress Parkway
LaSalle, IL 61301

Typically it takes 3-5 business days to process a returned item once it has been received at our warehouse. You will receive an e-mail confirmation once we have received your return. Certain items shipped from the manufacture must be inspected by the original shipper (Manufacturer) before the credit is issued which may require additional time before credit can be issued. The return credit will be applied to your Paypal account.

Note: Tires and Wheels have a separate return policy. If you need to return tires, wheels, or a tire/wheel package there are restrictions that must be adhered to before return credit can be issued. We will only accept returns within 30 days of delivery date.

Return freight charges will be deducted from your merchandise refund. Used, damaged, or non-saleable merchandise is not eligible for return.

Return Tires/Wheels Conditions:

• Tires - May not be returned and will not be certified, if they have been mounted on wheels or sustained any physical or appearance damage.
• Wheels - May not be returned and will not be certified, if tires have been mounted, lug nuts have been installed, or they have sustained any physical or appearance damage.
• Tire & Wheel Packages - May not be returned and will not be certified if lug nuts have been installed, or they have sustained any physical or appearance damage. There is a $60 labor charge for dismount on all Tire & Wheel Packages returned.
• Special Order Tires, Wheels or Tire/Wheel packages- May not be returned for refund or exchange.

Manufacturer's Warranties: Tires and Wheels covered by a manufacturers' warranty are sold with the manufacturers' warranty extended to purchaser. Other than applicable manufacturers' warranties, there are no warranties, expressed or implied, including any warranty or merchantability or fitness for a particular purpose.

We do not accept returns on the following items:

• Service Manuals
• CD Manuals
• Special Orders Products
• Auto Body Parts
• Electrical Parts (If Plugged in or unsealed for any reason)
• Hazardous Materials