We are a legit tax paying, English speaking company.
All items that are not faulty are subject to a 15% restocking fee or $15/hr for the labor related retesting of any items. Whichever is less. Original and return shipping costs are also deducted from the return amount.
Sellers have the right to set their own prices independently, but some manufacturers place restrictions on how these prices will be displayed or communicated to others.
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