Terms & Conditions

Sealed Products
If you would like to return any factory-sealed merchandise you must contact us within 48 hours of receipt. Once you receive approval for the return, return the merchandise in the same condition it was sent, and we will refund the purchase price, less the shipping charges. If the return is made due to our mistake, we will also refund all shipping charges associated with the transaction. However, if a sealed item was sent to you and you opened the item, that item can not be returned. There are no exceptions to this policy.

Singles
Due to the volatile nature of the singles market, we do not accept returns on single cards. However, there are two exceptions to this policy.

1) If a customer is not satisfied with the condition of any single cards they have received, contact us within 48 hours of receipt. Once you receive approval for the return, return the merchandise in the same condition it was sent and we will exchange the item(s). Please be aware that this does not apply to individual cards listed as being in "Played" condition. In the event that we are unable to exchange the item(s), we will issue  a full refund for the purchase price of that item(s). We will also refund all shipping charges exclusively associated with the return of the item(s).

2) All orders are double-checked for accuracy before being shipped, but mistakes are still possible. If you have received item(s) that you did not order or find cards missing from your order, please contact us within 48 hours of receipt. Once you receive approval for the return, return the merchandise in the same condition it was sent, and we will exchange the item(s). In the event that we can not exchange the item(s), we will issue a full refund for the purchase price of that item(s). We will also refund all shipping charges associated with the return of the item(s).

You can find us online at ChannelFireball.com. Thank you for stopping by our store.