 |
| Q:What is your return policy? |
|
| A:If the item is found to be defective or not working as described in the auction description, you may exchange it within SEVEN days of receiving the item.
All returns - defective or otherwise - have to be preauthorized. Please contact us and get a RMA# before sending the item back. |
|
| Q:Do you combine shipping? |
|
| A:For combined purchases, you get a $2 shipping discount for the second item and every succeeding one. You have to make sure that all items belong to one order number. Kindly return to your checkout at Marketworks and you should be able to view all the details of your transaction. Thanks! |
|
| Q:When can I expect my order to arrive? |
|
| A:We usually ship the items on the very next business day after payment is cleared. For international orders, we ship through USPS International Mail and it usually takes 7 to 14 business days (excluding weekends and holidays) for delivery. Some orders may get delayed in customs. For domestic shipping it will take anywhere from 3 to 14 business days |
|
| Q:How much is the Shipping and Handling Charge? |
|
| A:The S&H fee includes the cost of material ( boxes, packing material etc., roughly about $1.00 ), and a flat handling fee of ( roughly $1.00 ). You don't pay for these separately - they are already included in your total S&H charges. |
|
| Q:Do you ship internationally? |
|
| A:We do ship to the following countries: Australia, Austria, Belgium, Denmark, Finland, France, Germany, United Kingdom, Ireland, Greece, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden and Switzerland. Please refer to the auction description for the fees associated with the international shipments. |
|
| Q:How do you ship your item? |
|
| A:We ship all the items via USPS first class or USPS priority/ Parcel Post depending on the weight of the shipment. |
|
| Q:Please send me an invoice for my order |
|
| A:You don’t need an invoice from us to pay for the item. Just use the checkout link sent to you in the item winner notification or you can find the link in the auction description page, right under the item description and images. The checkout page will show the order total. |
|
| Q:How can I get the shipping discount? |
|
| A:You may return to your checkout at Marketworks and you should be able to view all the details of your order including the shipping discount. You just have to make sure that all the items belong to one order number. Please let us know if you're able to go through. |
|
| Q:What is your address? |
|
| A:Here is our address:
CrazyOnDigital
5750 Sonoma Dr Ste C
Pleasanton, CA 94566 |
|
| Q:I can't pay via Paypal |
|
| A:Please use our checkout link sent in the item winner notification (also available in the auction description page under item description) to first create an order and then pay for that order through the Marketworks order page. We don't take direct paypal payments.
Or use this link: http:/marketplaceadvisor.channeladvisor.com/pay.asp |
|
| Q:"Unable to process due to missing information" message from Marketworks.com: |
|
| A:Our check out site requires the cookies on your browser to be enabled. You can do that by choosing internet option tab ---> security tab ----> cookies.
Thanks |
|
| Q:I don't want shipping insurance. How do I take it off? |
|
| A:The shipping insurance is optional.
1. In the REVIEW/ORDER SUMMARY page, click on the EDIT PAYMENT button to the RIGHT of PAYMENT METHOD button to edit the payment methods.
2. In the edit payment methods page, at the bottom of the page there is a line for the insurance charge which is checked. UNCHECK that line and save your changes. |
|
| Q:Why is my credit card declined? |
|
| A:. Your payment could have been declined because of address mismatch, security code mismatch, or some other information on your credit card not matching with what you provided us.Please make sure all information is accurate, and if it still doesn't go through, there is nothing much we can do - please use some other method of payment, like paypal, mo |
|
| Q:Do we accept Personal Checks or Money Orders? |
|
| A:We do accept Money orders and Personal Checks. A 10-day holding period is required for the clearance of a personal check. Once the check is cleared we will ship the parcel. Please note when sending the check/money order please place your order number and item number. Checks without any order information will be placed on hold until claimed. |
|
| Q:Who will pay for shipping on an RMA (return merchandise authorization) back to our Store? |
|
| A:We are sorry in order for an exchange we will need you to send item back to us. Our policy does not state we will provide shipping back for items that will be revised for defectiveness. Please send your items back so they can be reviewed. If the items are defective we will ship you a replacement at no cost to you. We are sorry for the inconvenience |
)
