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Returns
  • Returns will be accepted, within 10 days of close of transaction . Returns are based on buyer contact. Please Contact us so we can discuss means to an amicable solution
  • All returned items must be in original condition, packaging, sealed, unused. Open boxes can be exchanged, only
  • No returns will be accepted without prior authorization and the customer assumes responsibility for the package until it arrives at our location
  • You must contact us and ask for a Return Merchandise Authorization (RMA) number before returning any merchandise to us. No returns will be accepted without an RMA number. RMA number should be stated outside of the shipping package
  • The buyer is responsible for all shipping charges
  • Refund will be processed within 10 business days through PayPal upon arrival of merchandise
  • Refunds are subject to 15% restocking fees in case of returning non defective products
  • It is Creative Labs Outlet discretion - we reserve the rights to reject products after inspection (i.e. physical damage or incomplete packaging) if physical damage is caused during transit of a return