What kind of warranty do your products have?

CSR Technologies provides a 30 day limited warranty on all products we sell, unless otherwise noted on original description of product. This warranty includes any hardware defects and EXCLUDES any software issues, neglect, or unauthorized repair. In addition we do not test laptop batteries therefore battery life will not be covered by any warranty unless otherwise noted on original description of product. The warranty date will start from the time your package has been delivered to you.

Do you offer refunds for Internet sales?

No, all internet / auction sales are final and under no circumstance will a refund be given. If the unfortunate issue of a warranty issue does arise we will fix the product or replace it within 30 days of delivery.

What do I do if I have problems with my product?

We try our best to test each and every product we sell to prevent any problems. If you were to have any questions or concerns we are here to help. For any warranty issues we require you to call us at 513.772.4150 Monday - Thursday 10AM-5PM Eastern Standard Time for technical support. If we decide the best option is to replace or fix your product we will issue a "Return Merchandise Authorization" number which is required on any return. This number should also be visible on the returned package. All return products must have an "RMA" number and should be shipped to:

CSR TECHNOLOGIES
2716 E. KEMPER RD.
CINCINNATI, OHIO 45241