Q: Do you have more then 1 qty? I need … qtys.?
A: All our items are listed in our store. Enter the model number into the store search box. If we more items in stock, they will be displayed along with its price.

Q: What is your best price? Unfortunately that's my budget $xyz?
A: Our listings are Fixed Price listings. However, for items with price > $500, you can submit your best offer and we will consider it.

Q: What will it cost to ship to xyz country?
A: Unless the item is listed for Worldwide sales, we usually list the item for international sales to Canada, Australia, UK, Germany & Japan. However, we are open to shipping it to other countries on a case-by-case basis. Please contact us and will usually be able to provide you a price quote.

Q: Will you ship using my FEDEX/UPS account number?
A: Yes – we can ship items using your Fedex/UPS Account number (referred to as third party billing). For third party billing of UPS Shipments, please note that we need the zipcode/postal code of the buyer’s billing address.

Q: The Faceplate is broken on the left side....
A: If an item has a broken faceplate or other cosmetic damage when we procure it (which is easily replaceable), we usually replace it prior to putting it on sale. If the item sold has any visible damage, we declare it in the CONDITION section of the listing. So if the item arrives to the buyer in broken/damaged condition, it is usually damaged in shipment. Please contact us immediately and we will work with you to arrive at an adequate resolution for the damages incurred.

Q: Will this item work with 220v?
A: Most routers, switches and firewalls work with 110/220V. We only ship 110V cables. However, if you have a doubt whether it works with 220V, do contact us and we will clarify it.

Q: Does this unit come with rack ears?
A: Do refer to the photograph? What you see is what you get. We do make our best effort to add rackmount ears with all the rack-size equipment - but the photograph is what you get. If rack ears are included, they will installed and be visible on the main listing photograph.

Q: I want the shipment fast. Ready to pay more...
A: We provide all UPS shipment alternatives – express (next day AM in US), express saver (next day PM in US) and expedited (2 day shipment in US). DHL Air international shipments usually take 4 business days (subject to customs delays). Most listings provide these express shipment alternatives and their prices. However, if it does not meet your needs, do contact us at 800 556 0948 and we will provide a shipment alternative and quote which meets your needs. Internationally, we support all express shipments alternatives that UPS supports. We have also recently started supporting DHL for International shipments.

Q: Can I have tracking on this shipment?
A: All our shipments have a UPS or USPS tracking number so that you can monitor the status of your shipments. Once your item has shipped, you will automatically get an email from Paypal with your tracking information included.

Q: Can I pick up the item from Cupertino?
A: Yes – you can pick it. Do call us on 800 556 0948 to schedule a pickup appointment between 8 am – 6 pm, M-F.

Q: How much do you charge for shipping?
A: The shipping calculator with automatically calculate shipping, once you enter your destination country and zipcode

Q: Can you ship this item to any International country?
A: Internationally, our listings are enabled for shipment to Canada, Australia, UK and Germany. However, we are open to offers/requests from other countries too. Please send your request to us via eBay messaging or call us at +1 408 771 8088.

Q: Has my item shipped yet?
A: Once your item ships, you will get an email from service@paypal.com with the tracking details. Please search your mail system for this email and you will get shipment details with tracking number. If you cannot find this email, do contact us at info@cupertinonetworks.com . We can look it up and update you.

Q: Do you ship the day the day you receive payment?
A: We ship within two business days of receiving payment. Historically, 90% of the shipments are made within 24 hrs of receiving payment.

Q: Does it come with manuals, disks, console cable?
A: These are used items and usually do not include manuals, disks and console cables. If these items are mentioned in the listing, then they are included.

Q: I will pay this weekend. Is that OK?
A: We prefer immediate payment, once you purchase the item. We will hold the item for up to one week after purchase, in expectation of receiving payment. After one week, we will open a non-payment case to annul the sale.

Q: Do you have more then one, and would you combine shipping?
A: Yes – we can combine shipping charges for purchase of multiple items. This is done after purchase. We will send you a combined invoice with a single shipping charge.

Q: Is this Sonicwall item transferable?
A: Yes – all Sonicwall items we sell are transferable.

Q: Does this Sonicwall item include security services, gateway anti-virus service etc, for any amount of time?
A: Typically no – you have to procure these services directly from Sonicwall.

Q: Is your Sonicwall item licensed for Sonic OS standard or OS enhanced?
A: Check the listing. We usually publish this information in the diagnostics portion of the listing.