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IMPORTANT, PLEASE READ!!!
All sales are final. We only offer EXCHANGES at buyer's
expense. No refunds will be made. All items shipped have been
inspected to avoid any manufacturer flaw. However, mistakes may still
happen and on such cases we will replace any wrong item, subject to
our Replacement and Exchange Policy, at no extra cost to the buyer. Please
read our shipping and return policies below.
The buyer agrees to comply with all applicable laws and regulations
of the various states of the United
States. The buyer further agrees
and represent that he/she is buying only for his/her own personal use
only and not for resale or export.
CV Restoration, LLC does not accept liability beyond the remedies set
forth herein, including but not limited to any liability for product
not being available for use, lost profits, loss of business except as
expressly provided herein. CV Restoration, LLC will not be liable for
any consequential, special, indirect, or punitive damages, even if
advised for the possibility of such damages or for any claim by any
third party. The buyer agrees that for any liability related to the
purchase of product, CV Restoration, LLC is not liable or responsible
for any amount of damages above the amount invoiced for the
applicable product. Notwithstanding anything in this agreement to the
contrary, the remedies set forth in this agreement shall apply even
if such remedies fail their essential purpose.
Your satisfaction is our goal;
we stand behind all the products that we sell. Please make sure that
the part you ordered fits before cutting, painting, altering or final
installation. Altered items and custom orders are not refundable or
returnable. Please inspect the parts immediately after receiving your
order.
Warranties:
A 1 year limited warranty provided by the manufacturer applies to all
items sold, unless otherwise stated. The manufacturer warrants all
parts to be free from factory defects in workmanship and materials.
It covers the replacement of a defective part within the original
warranty period. If a replacement is not available, a full refund for
the cost of the part, only, will be issued. Shipping and handling are
not refundable.
We shall issue a replacement for the defective part at no extra cost
to the customer. However, the buyer is required to send back the
defective part at his own expense.
Most of our products come direct from the manufacturer and are
intended for jobber purposes, instruction manuals may not be
included. Installation by a professional is recommended in order to
avoid damage to the product. Warranty may be voided due to improper installation.
• Our liability under no circumstances shall exceed the amount
of the original sale.
• The warranty does not cover failure due to abuse, misuse,
improper repairs or maintenance, installation, alteration or
modifications. And excludes cv
boots, rebuild kits or parts used on lifted or lowered vehicles.
• This warranty does not cover cost of installation, removal,
normal wear and tear, and consequential or subsequent damages.
You may report a defective product by calling our Customer Service at
1-800-338-2326.
Problems with an order?
If something is wrong with an order, we certainly do want to help
you. Please read the following for more information on how to
proceed.
If you would like to find out the status of your order you may call
Customer Service at 1-800-338-2326 to obtain order status.
Shipping Problems:
Please inspect your package immediately prior to accepting delivery.
Damages and evidence of tampering on the outer packaging must be
noted on the delivery receipt of the driver.
Shipping Damage:
Damages must be reported and filed with carrier immediately. Orders
lost in transit must be reported to us immediately. We are not liable
for carrier damages. A claim must be filed with Carrier Company to
facilitate an exchange. If you received a damaged product, please
report it to us within 48 hours from date of receipt. No exceptions.
Missing Item/s:
Check the packing slip that was included with your shipment. In order
to fill your order quickly and efficiently with items already in stock
we may have to split your order into multiple shipments, which we
would indicate on the packing slip. If this is the case, rest assured
that you will not be charged any additional shipping costs beyond
those you have originally paid. You may also contact us at 1-800-338-2326
for estimated delivery dates for every shipment associated with
your order.
Wrong Items:
If you received a wrong item, this should be reported within 3
business days from date of receipt. If the wrong item was "due
to our mistake", we shall provide you with a prepaid mailing
label to ship back the wrong part. No replacement will be sent out for free. If the wrong
item is the customers’ mistake, then the customer is responsible for
the cost of shipping for the exchange.
Replacements or Exchanges:
We do not send out replacement items without a reorder. In order for
us to send out a part, as a replacement or for an exchange, we will
ask you, our customer, to make a reorder for the part that you need.
You will be asked to pay for the new order. Once we receive the wrong
item back, we will issue you a refund for the corresponding price of
the wrong part, including corresponding shipping charges and taxes
when applicable. If the order is for the exact same item, we will
match the price on the original order so that you do not pay anything
extra.
Our Customer Service Department can be reached at 1-800-338-2326
M-Sat. 9-6 e.s.t..
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