| | - Frequently Asked Questions
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| As Per eBay rules the only acceptable method of payment is via paypal. |
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| Domestic buyers have 3 options for shipping. USPS Parcel Post (7-12 business days), Expedited Delivery (2-5 business days) or 2 Day Delivery. Standard International shipping is used for overseas.
There is NO shipping discount for multiple item purchases. Instead, after your first order has been shipped, I will email you with a link for FREE SHIPPING on all future orders(discounted for international). For this reason, only buy one item and wait for the free shipping email. |
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DEEP BARGAIN FAQ Facebook , Twitter & Maverick Money
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What or Who is a Deep Bargain?
Deepbargain.com has been in the wholesale and retail trade of goods such as dvd's, cd's, watches, fine writing instruments, handbags, luxury crystal since 1997 here in New York City. Deepbargain has been providing its customers a combination of price, selection and service for over 10 years. Our goal has been to earn the trust and satisfaction of the customer. We offer competitive pricing, but we also knew low prices alone could not make our business superior. We are determined to combine honest and helpful dealings with outstanding service before, during, and after the sale.
Our success is due to the long, continued relationships with our customers. Whether you're shopping with us for the first time or have bought from us many times before, our goal is to make your shopping experience as informative and as easy as possible. In addition to our online services, you can email our experienced customer representatives for more personal and spontaneous assistance. Your comfort, security and confidence are our utmost concern. All transactions are digitally encrypted using the latest technologies. We never share your information.
How do
I get in touch with customer Service?
For all customer service
rela ted issues including frequently asked questions and how to contact me, please visit my online customer service page here.
Can you
tell me about the ordering process?
Ordering Process:
(you will be emailed at each step letting you know the status, I'm sorry if these emails annoy you but I'd rather keep you up to date on your order, If you are not receiving these emails, check your spam folder.)
Step 1: Click Buy It Now and follow easy eBay checkout process. Remember to speed up delivery and get insurance added free! You will be emailed with purchase confirmation.
Step 2: Select Your Shipping Method and please make sure to allow 1-2 business days for processing before shipment.
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Free (media mail 15-21 business days) - No Insurance offered
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Parcel Post ( regular mail 5-11 business days) - Free Insurance Included!
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First Class (2-5 business days) - Free Insurance Included
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International (15-30 business days depending on the country) - Free Insurance Included
Step 3: Make your payment. You will be emailed with payment confirmation.
Step 4: Wait for your item to arrive. You will be emailed shipment notification.
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Shipping time depends on the shipping method you selected, the time of year, the speed of your local USPS and handling time of 1-2 days. There is no shipping done on weekends and items do not magically get shipped immediately after payment is made. Be fair and so will we.
Step 5: Let me know your item has arrived
Is my purchase
guaranteed?
All orders are 100% Guaranteed to be authentic, brand new, and delivered within the time frame of the shipping service you select. If your item does not arrive within 5 business days of the time frame you selected, please do not open a dispute, claim or negative feedback. Simply contact me and I will resolve the situation immediately.
In a perfect world there are no delays, lost items or mistakes. We all know what kind of world it really is so take a deep breath, smile and in the rare case your item doesn't arrive, let me fix it.
What is your return
policy?
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RETURN POLICY |
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If your item arrives damaged, defective or not as described, you may exchange or return it for a refund within 30 days from shipping from our warehouse, subject to a Return Merchandise Authorization from Deepbargain.com. A return merchandise authorization number can be requested by contacting us directly through eBay. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. ANY SIGNS OF WEAR, REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.
- If when you receive your purchase there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact Deepbargain.com within 5 days of receipt of your shipment to make the necessary corrections.
- If a return shipping label is provided via email, please print the label and tape it to the shipping carton.
- We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc., Postal Annex, etc.
How to return or exchange an item:
- In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please contact us directly. RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.
- Place the original package into a shipping carton.
- Include the invoice and the reason for the return. If defective, please specify the defect.
- Please do not place stickers or shipping labels on the original manufacturer’s package.
- The RMA number must be clearly written on the shipping carton to prevent refusal.
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